Job Description

The annual base salary range for this position in California is $75,000 to $90,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Assistant Manager, Training & Investigations Operations is a management position within Security and Guest Services responsible for managing and coordinating the development, delivery, and management of initial and recurrent training programs for all security personnel, both full and part-time. Training functions also include the research and identification of the most relevant and impactful training topics and opportunities, with consideration given to fiscal impacts. The Assistant Manager, Training & Investigations is expected to participate in the delivery of training, either as a primary instructor or in a facilitative role. Toward that end, the position requires significant knowledge and experience in the field(s) of public safety, private security, event security, and/or law enforcement. Training functions also include the development of training documentation including course outlines, course content, training rosters, completion certification, etc.

NOTE: The Training component of this position is specific to the roles and functions within Security & Guest Services, including public safety / building security as well as event security operations. This position is not intended to replace the training function provided by Human Resources related to workplace conduct and team member requirements and expectations.

This position oversees and manages the investigative process, from the initial incident response to the completion of any After Action items identified in the After-Action Report. This includes direct oversight of staff assigned to conduct and supervise the investigations, communication with outside agencies as needed and appropriate (e.g., law enforcement), and regular interaction with his / her counterparts across departments (e.g., Legal, Risk, Human Resources) prior to and throughout the investigative process.

NOTE: The Investigations component of this position is specific to incidents with a nexus to the roles and functions of Security & Guest Services, including public safety / building security, event security operations, and certain team-member conduct investigations. This position is not intended to manage and lead all investigations for the organization. Certain employee-related investigations will be led by Human Resources, and others will be assigned to Legal / outside counsel depending on the circumstances.

Additionally, this position supports the creation, revision, updating, and dissemination / familiarization of Security policies and procedures. This responsibility includes research into industry best practices, consultation and collaboration with Legal, Risk, and Human Resources, and evaluation of policy and procedure effectiveness and applicability based on trends, incidents, and changes in the industry. The Assistant Manager, Training and Investigations, reports directly to the Senior Manager, Security Operations.

Responsibilities

Training Development & Delivery

• Assist in the creation, planning, delivery, documentation, and implementation of team member training programs to improve skills, knowledge, and performance across all security positions including building shift security PSO’s, event security, and leads (supervisors)
• Develop training materials, training manuals, and guides in accordance with organizational needs
• Coordinate and facilitate training evolutions and sessions, ensuring the content is being absorbed in an engaging and informative setting
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
• Adjust / modify training content, and delivery method based on the above evaluative process
• Remain current on industry trends, including security incidents occurring at other venues, and evolution in technology
• Collaborate with Legal, Risk Management, Safety, and Human Resources to ensure awareness of upcoming training, review and approval of appropriateness, relevance and content to be delivered
• Create and maintain relevant training documentation including course outlines, attendance rosters, completion verification, test results (if applicable), and training logs
• Research and identify opportunities for third-party, off-site training
• Ensure Agreements with training providers are in place, current, and coupled with required Certificates of Insurance per Risk

Investigations Management

• Direct and manage investigations into incidents occurring within the District, including but not limited to criminal acts, disturbances, threats, damage to property, collisions, assaults on staff, and team member misconduct
• Supervise and mentor a team of security investigators, providing guidance and support related to case handling, interviews, evidence preservation and collection, report writing, case presentation, and follow-up review
• Data collection, preservation, and analysis: Oversee the recording, storage, and leveraging of video and other digital evidence
• Reporting & Documentation: prepare detailed reports of findings based on evidence collected and obtained including physical and digital evidence, statements, and analysis; reports may also require the inclusion of clear and actionable recommendations
• Collaboration: work closely with internal departments prior to and throughout the investigative process to determine which department will lead the investigation, the cadence and flow of information, and to ensure compliance with internal policies, and legal requirements
• Risk Mitigation: in collaboration with Risk Management, identify potential security risks and vulnerabilities, and assist in development of strategies to mitigate and eliminate risks
• Compliance: ensure investigations comply with relevant regulations, laws, industry standards, and internal policies
• Continuous improvement: remain current on emerging security trends, threats, and event specific issues, and incorporate this knowledge and awareness into the organization’s policies, procedures, and strategies

Policy & Procedure Management

• Working with the V.P. of Security & Guest Services, collaborate with Legal, Risk, & Human Resources in the drafting, creation, and revision of Security policies and procedures
• Research best practices in public safety and event security relating to policies and procedures
• Maintain updated Security manual incorporating Security policies procedures, drafting revisions for approval by Legal, Risk Management, and H.R. as applicable
• Ensure all personnel are aware of and have access to the updated Security manual
• Ensure all personnel are familiar with the contents of the Security manual, providing in-person refresher familiarization on an annual basis during the performance review period related to key policies (e.g., Use of Force, Evictions, etc.)
• Oversee the Workplace Violence Prevention Plan (WVPP) for the Company including the WVPP log, completion of initial reports, and follow-up investigation
• Prepare and present detailed security reports, incident summaries, and risk assessments to senior leadership
• Provide recommendations for strengthening security and reducing organizational risk

Collaboration & Communication

• Collaborate with other departments (e.g., Legal, Risk, I.T.) to ensure alignment on security initiatives and incident management processes
• Serve as key point of contact for APD to ensure timely sharing of information (pursuant to and compliant with Data & Information Policy)

Skills

• Formal coursework or degree in Criminal Justice, Security management, or related field preferred
• Minimum 3 years of experience in security or related fields, with at least 2 years in a leadership or management role within a dynamic organization
• Strong understanding of security operations, staff & incident management
• Strong communication skills, verbal and written
• Excellent interpersonal skills
• Strong analytical & problem-solving skills
• Familiarity with security technologies including cameras, access control, and open-source threat monitoring
• Proficient in risk management, compliance requirements, and regulatory frameworks
• Strong leadership, decision-making, and team-building skills
• Excellent interpersonal skills, with the ability to effectively interact with a wide variety of stakeholders including guests, promoters, staff, inter-departmental teams, and executives
• Able to manage multiple priorities in a high-pressure environment and resolve security incidents in a timely and efficient manner

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 3-5 Year's

This position is on-site.

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