Job Description

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, service and performance awards – in addition to various social and recreational activities.

Position Overview:

We are seeking a dedicated and detail-oriented Assistant Property Manager to support the daily operations of a luxury 25-story, 168-unit condominium located in Miami Beach. The ideal candidate will assist the Property Manager in ensuring smooth operations, maintaining high standards of service, and fostering a positive community experience for residents.

Key Responsibilities:

Operational Support:

• Assist the Property Manager in overseeing the day-to-day operations of the property, including vendor management, building maintenance, and resident services.
• Respond promptly to resident inquiries, complaints, and service requests, ensuring high levels of satisfaction.
• Conduct property inspections to ensure cleanliness, safety, and compliance with regulations.

Administrative Tasks:

• Maintain accurate records, including resident files, financial documents, and maintenance logs.
• Assist with preparation and distribution of notices, newsletters, and updates to residents.
• Coordinate scheduling for building services, maintenance, and repairs.

Financial Management:

• Support the Property Manager in managing budgets, reviewing financial statements, and tracking expenses.
• Assist with collections of association fees and follow up on delinquent accounts.
• Review and approve vendor invoices in accordance with company guidelines.

Vendor and Staff Coordination:

• Assist in supervising on-site staff, including maintenance and concierge teams, to ensure quality service delivery.
• Liaise with contractors and vendors to coordinate services and ensure timely completion of work.
• Monitor vendor contracts to ensure compliance with agreements and quality standards.

Compliance and Safety:

• Ensure the building complies with local, state, and federal regulations, as well as association policies.
• Monitor safety protocols and emergency preparedness plans, assisting in training and implementation.

Community Engagement:

• Foster positive relationships with residents by providing exceptional customer service.
• Organize and assist with resident events and community activities.
• Address concerns diplomatically and work toward amicable resolutions.

Qualifications:

• High school diploma or equivalent required; bachelor’s degree in property management, business, or related field preferred.
• Minimum 2-3 years of property management experience, preferably in a condominium or high-rise setting.
• Florida CAM (Community Association Manager) license a plus.
• Bilingual English-Spanish required.
• Strong knowledge of property management software (e.g., Yardi, AppFolio) and Microsoft Office Suite.
• Excellent communication, organizational, and multitasking skills.
• Ability to handle sensitive situations with professionalism and confidentiality.

Our Benefits:

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

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