Job Description

About the Company - Join our innovative team and help shape the future of automation technology! At Detechtion, we pride ourselves on pushing the boundaries of what's possible, developing cutting-edge tools and control algorithms that drive industry advancements.

About the Role - We are looking for an Associate Automation Specialist to join our growing team. If you’re passionate about automation and thrive in a dynamic, collaborative environment, this role is perfect for you!

Responsibilities

• Provide remote troubleshooting and support for electrical, instrumentation, and control components on gas compressor units and related field equipment.
• Assist customers and field personnel with Modbus protocol setup and diagnostics (RS-485, TCP/IP).
• Guide customers through the inspection and troubleshooting of control panels, including interpretation of electrical schematics and I/O maps.
• Work collaboratively with engineering and field teams to resolve escalated technical issues.
• Use ticketing systems to log support cases, document actions taken, and provide clear resolution notes.
• Maintain up-to-date records of support trends, recurring issues, and suggest improvements to product or documentation.
• Contribute to internal and customer-facing knowledge base content, including FAQs and troubleshooting guides.
• Ensure all advice given aligns with industry safety standards and company best practices.

Qualifications

Degree or diploma in one of the following (or related) disciplines:

• Electrical Engineering Technology
• Automation or Control Systems Engineering
• Instrumentation Engineering
• Mechatronics or Industrial Technology

Required Skills

Automation Systems & Remote Diagnostics

• Strong foundational knowledge of electrical, instrumentation, and control systems used in gas compression and well site equipment.
• Ability to remotely assist with installation and troubleshooting of control panels, automation components, and communication protocols.
• Hands-on experience with Modbus protocols (RTU over RS-485 and TCP/IP), including common communication failure diagnosis.
• Working knowledge of PLC systems and HMI platforms for remote configuration and user support.
• Ability to interpret electrical schematics, loop diagrams, and wiring layouts to guide customers or field technicians.

Customer-Facing Technical Support

• Excellent verbal and written communication skills to clearly explain technical concepts to operators, technicians, and engineers.
• Ability to analyze customer-reported issues, deliver step-by-step troubleshooting, and escalate complex problems when needed.
• Proficient with ticketing systems, CRM platforms, and digital knowledge bases to document and manage support cases.

Analytical & Problem-Solving

• High level of critical thinking and independent troubleshooting, especially for complex issues not covered by existing procedures.
• Ability to prioritize tasks, juggle multiple customer requests, and maintain a professional, solutions-focused demeanor.

Documentation & Reporting

• Accurately document support interactions, including diagnostics performed, resolutions provided, and recommended follow-up actions.
• Contribute to internal knowledge sharing by maintaining FAQs, support guides, and common issue documentation.

Compliance Awareness

• Understanding of field-related safety protocols sufficient to guide customers on safe practices.
• Familiarity with hazardous area classifications, instrumentation safety, and control system standards, even if not field-applied.

Preferred Skills

• Working knowledge of compressor stations, remote telemetry units (RTUs), and common upstream oil & gas infrastructure.
• Familiarity with structured troubleshooting methodologies or root cause analysis frameworks used in industrial environments.
• Experience supporting or configuring annunciators and PLCs, including systems such as Murphy and Altronic.
• Exposure to field instrumentation calibration, including pressure, temperature, and flow sensors.
• Multilingual abilities (e.g., Spanish or Portuguese) are a plus for supporting diverse field teams.
• Prior experience in customer support, help desk, or field service roles in automation, oil & gas, or industrial sectors.

Why Join Us?

• Innovative Work Environment: Be part of a team that's at the forefront of automation technology.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work with passionate and talented professionals in a supportive environment.
• Competitive Compensation: Attractive salary and benefits package.

Equal Opportunity Statement - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Work Authorization Requirement - Applicants must be currently authorized to work in the United States on a full-time basis. Please note that we do offer sponsorship for employment visas, nor provide assistance with visa sponsorship.

Privacy Statement - Detechtion takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Disclaimer - Please note that we are not accepting solicitations from recruitment agencies or third-party recruiters. All candidates must apply directly through our application process. Any unsolicited resumes or candidate profiles submitted by recruitment agencies or third parties will not be considered, and we are not responsible for any fees related to unsolicited submissions.

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