Job Description

The Back of House Shift Leader is responsible for

• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
• Coaching the behaviors of all Team Members who work in the Kitchen.

Those behaviors include:

• Sense of Urgency that creates surprisingly fast Speed of Service
• Attention to detail that ensures preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the kitchen

As a Back of House Shift Leader you will:

• Expert in all levels of BOH Positions
• Be responsible for running breaks during their shift
• Be responsible for training new team members
• Be positioned in flex role during shift (support, secondary *non peak*)
• Observe and seek out learning opportunities through verbal coaching 
• Meet with the Training Manager to receive updates and communicate progress with new hires (10% admin. time)
• Train with AAM on AHA and Food Safety
• Responsible for AM/PM Leader Transitions
• Responsible for restocking and cleaning area before the end of shift

Behavior Characteristics:

• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring, training, daily practices and evaluation practices with the Vision of the organization.
• Enthusiastically and passionately lead the Kitchen team

Additional Responsibilities:

• Maintaining a LEAN production environment
• Coaching, evaluating, and providing accountability for all kitchen Team Members
• Troubleshooting and repairing equipment and facilities
• Ensure all necessary preventative maintenance and cleaning per set schedule.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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