Job Description

Job Summary Overview:

The Business Development Manager responsibilities include growing the company's revenue by ensuring that key clients are maintained and satisfied with the services provided. They must identify new opportunities to cross-sell additional services, attend meetings, trade shows, golf tournaments and any additional industry networking events. With the assistance of the Branch Manager, they will determine a target list of cold accounts and focus on re-engagement through use of phone, email and physical visits. Compile reports on KPI, account progress, goals, and forecasts for Branch Manager.

In addition, the responsibilities involve assisting the CEO, VP of Marketing, Regional VP, Branch Manager, Sales Manager, and sales staff with customer service requirements.

This is a position for a Business Development Manager in San Jose that's heavy on the insurance adjuster side of the industry to help facilitate direct leads from insurance adjusters.

Major Responsibilities (Essential Job Functions):

• Develop trust relationships with a portfolio of major clients
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to direct reports and executives using KPI
• Attends Tradeshows and Promotional Events on a regular basis
• Provides efficient, diplomatic, and professional, customer service

Position Requirements: Education, Experience and Skills:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Over 2 years Sales/Marketing Experience
• Bachelor’s Degree in Marketing or a Related Field
• Experience in the Abatement Industry, Insurance and or Restoration is a plus
• Microsoft Office, Word, Excel, Access, Power Point
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Customer Service Oriented
• Able to type 55-65 wpm
• Excellent phone communication and interpersonal skills
• Impeccable listening, negotiation and presentation abilities Strong verbal and written communication skills
• Requires local travel within assigned region
• Extensive driving may be required

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