Job Description

Call Center Customer Service Representative

On-Site: Fresno

Contract Role: 6 to 9 months

We are seeking a Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you!

Key Responsibilities

• Make outbound calls to customers to discuss services, promotions, or product inquiries
• Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
• Accurately document customer interactions and update account information in the system
• Work towards individual and team performance goals, including call quotas and customer satisfaction targets
• Collaborate with team members to improve call strategies and customer engagement
• Maintain a high level of professionalism and customer empathy during interactions
• Follow company policies and guidelines while ensuring compliance with all regulatory requirements

Qualifications

• High school diploma or equivalent; college degree preferred
• Previous experience in a call center, telemarketing, or customer service role (1+ years preferred)
• Excellent verbal communication and active listening skills
• Ability to manage time effectively, prioritize tasks, and meet performance goals
• Proficiency with CRM systems and basic computer skills
• Ability to work well under pressure and adapt to a fast-paced environment
• Strong problem-solving skills and attention to detail
• Positive attitude and strong work ethic

Job Tags

Similar Jobs