Job Description

✨ No Experience? No Problem – We Train You! ✨

Seeking a New Opportunity? Leico Enterprises is Hiring!
We're growing fast and seeking passionate individuals to join our team—no previous experience needed!
We offer comprehensive training, a collaborative environment, and genuine opportunities for advancement.

Overview
We are seeking motivated and enthusiastic Call Center Representatives to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a positive experience for our clients. The ideal candidate will possess strong communication skills and the ability to handle various inquiries efficiently. Previous bill payment and office experience is a plus.

Duties

• Respond to inbound calls and assist customers with inquiries, providing accurate information and solutions.
• Conduct outbound calling to follow up with clients or promote services.
• Maintain detailed records of customer interactions and transactions in our database.
• Utilize Microsoft Office and other software tools for data entry and documentation.
• Demonstrate excellent phone etiquette while managing multiple calls effectively.
• Collaborate with team members to improve service delivery and resolve client issues.
• Analyze customer feedback to identify areas for improvement in service quality.
• Handle cash transactions accurately when required, ensuring compliance with company policies.

Requirements

• Previous call center experience is preferred but not mandatory; training will be provided.
• Strong customer service skills with a focus on client satisfaction.
• Proficient in Microsoft Office applications and comfortable with computer systems.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly.
• Strong typing skills for efficient data entry and documentation.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Analytical skills to assess customer needs and provide appropriate solutions. Join us as we strive to deliver outstanding service and support to our valued customers!

Other Requirements:

• Ability to work 100% remote in quiet home office with reliable, high-speed Internet access.
• Full time Spot: Available Hours: Monday - Friday (8am-4pm)
• PT Spot: Wed, Thurs, Friday 8 pm - 12 am, Saturday 8 am - 5 pm (20 hours)
• 1st month of training the schedule will be: Monday-Friday (8am-4pm) - about 4 weeks
• Ability to work on-call shifts and holidays
• Call center experience preferred but not required.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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