Client Service Representative - Entry Level Job at GVA Inc., Virginia Beach, VA

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  • GVA Inc.
  • Virginia Beach, VA

Job Description

We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Client Service Representative . This is an exciting opportunity to gain hands-on experience in client service, customer support, and relationship management . No prior experience is required — we provide paid training, mentorship, and a supportive work environment to help you thrive.

As a Client Service Representative, you will be the primary point of contact for our clients , ensuring a seamless and positive experience while supporting their needs and fostering long-term relationships.

Key Responsibilities

  • Serve as the main point of contact for clients, providing friendly, professional, and timely support.

  • Build and maintain strong client relationships through personalized attention and regular follow-ups.

  • Resolve client inquiries, concerns, or issues efficiently while delivering top-notch customer service .

  • Track client feedback and report insights to improve services, processes, and overall satisfaction.

  • Collaborate with internal teams to ensure client needs are met and services are delivered smoothly.

  • Assist with onboarding new clients and provide ongoing support to ensure a positive experience.

Qualifications

  • Excellent communication skills (written and verbal) with a passion for helping others.

  • Strong problem-solving abilities and attention to detail.

  • Positive, outgoing, and comfortable interacting with clients and team members.

  • Organized and able to manage multiple tasks in a fast-paced environment .

  • Must be 18+ and eligible to work in the U.S.

  • No prior experience required – paid training provided to set you up for success.

Benefits

  • Paid training and ongoing mentorship to help you grow in your career.

  • Competitive entry-level salary + performance-based bonuses .

  • Medical and dental benefits.

  • Hands-on experience in client service and relationship management .

  • Clear path for career advancement into senior client service or management roles .

  • A supportive, team-driven environment where your contributions are valued.

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