Required Skills & Experience
1+ years of experience in a technical support or computer repair position
Experience diagnosing hardware issues on enterprise servers, disk arrays, monitors, and computers
Inventory and Asset management experience
Excel experience
Detail oriented
Nice to Have Skills & Experience
Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix
Job Description
A client of Insight Global is looking for an Engineering Tech to join their team in Melbourne, FL. This position is part troubleshooting and computer repair, part asset management, and part shipping out equipment to the field. The right candidate will be detailed orientated and thorough when adhering to processes. Responsibilities include:
Maintain an active record of troubleshooting and repairs using a ticket system
Diagnose, refurbish, and test hardware received from the field and lab
Gather, analyze, and report failure data trends and inventory levels
Track and follow-up on outstanding equipment returns
Process new hardware by tagging and capturing asset information into a database
Perform audits of hardware and reconcile asset databases
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