Job Description

The Grand Rehabilitation and Nursing at Batavia is currently seeking a Concierge to join our team! Job Title: Concierge Position Type: Full-Time (Tues.-Sat. 10am-6pm) Pay Range: $20/hour-$21/hour About Us At The Grand Healthcare System, we are committed to providing high-quality care in a welcoming and comfortable environment. Our beautiful residences, modern amenities, and compassionate staff make us a preferred destination for high-quality healthcare. We prioritize our residents' well-being and satisfaction, creating a unique and supportive environment for both staff and guests. Position Overview As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations. Key Responsibilities Hospitality & Guest Services

• Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.
• Ensure room readiness process is complete and resident rooms are ready for new admissions.
• Welcome new admissions with a personalized greeting and welcome gift.
• Execute service-related activities to achieve customer satisfaction goals and improve resident experiences.
• Conduct daily rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.
• Complete new admission, 24 and weekly evaluations for residents and share findings with leadership team.

Surveys & Feedback

• Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.
• Conduct resident satisfaction surveys monthly and share findings with QAPI committee.
• Complete resident grievances and work with Social Work and Leadership team to ensure resolution.

Building Support * Assist with ordering / maintaining inventory needs for facility, including office and medical supplies. Qualifications & Requirements

• High School diploma or GED required.
• Experience in service-oriented environment, including retail and hospitality, required.
• Experience in a long-term care or healthcare setting is preferred.
• Exceptional customer service, interpersonal, and phone skills.
• Professional attitude with a willingness to accept new challenges.

We are an Equal Opportunity Employer – M/F/D/V.

Job Tags

Full time, Work at office,

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