Job Description

The Creative Operations Manager serves as primary point of contact for the coordination, review, and output of all creative and content for assigned accounts. Individuals within this role will serve as the primary liaison between the direct mail and digital Strategy Teams, Creative Development Teams, as well as our external client partners. Responsibilities will include copy and creative trafficking, ensuring alignment with brand standards, managing deadlines, and proofreading. This role requires excellent organizational skills, a keen eye for detail, and a passion for maintaining high-quality creative output.

Specifically:

Copy and Creative Trafficking :

• Independently manage the flow of copy and creative materials between internal teams (Creative Design and Strategy) and external client partners.
• Serve as the initial and primary reviewer to ensure that creative assets align to the strategy brief and creative request form.
• Review and manage Asana tasks daily to ensure all deadlines are met.
• Proactively manage deliverable dates to multiple steps do not occur on the same day, to effectively manage job workflow across the CO team and the CD team. 
• Route 1 st round creative assets to Strategist for initial review and route edits appropriately.
• Route all creative to client partners and manage edits and schedule accordingly.
• Continued mastery of assigned clients to ensure that relevant edits and holistic changes are applied across campaigns in the future.
• Provide weekly update (on Monday am) to the SVP of Creative Operations and agency owners to include all current and upcoming (within the next week) jobs on the schedule, to include any potential challenges.

Alignment with Brand and Campaign Standards

• Ensure all creative materials align with client specific brand guidelines and messaging.
• Review all content created to ensure it aligns with overall (client) messaging and tone principles.
• Ensure that the strategies provided within the campaign brief are being leveraged within the creative products.
• Review and suggest improvements to Creative Design team to ensure creative assets meet industry best practice, client branding and latest technological capabilities. 

Proofreading and Quality Control :

• As the ultimate owner of the creative trafficking process, conduct thorough proofreading of all copy and creative materials to ensure accuracy and quality before creative and copy goes to the client.
• After each round of edits, proofread all copy/creative to ensure accuracy.
• Identify and correct grammatical errors, typos, and inconsistencies in content.

Skills and Competencies :

• Excellent organizational and time-management skills.
• Strong attention to detail and a passion for maintaining high standards.
• Proficiency in proofreading and a solid understanding of grammar and style.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong communication and interpersonal skills.
• Experience with Asana preferred.

Personal Attributes :

• A proactive and positive attitude.
• A team player who can work collaboratively with various departments.
• An adaptable and flexible approach to work.
• A keen interest in creative and marketing strategy and processes.

Experience :

• 5+ years of experience in a similar role in Creative Operations, Project Management, or Account Management.
• Experience in direct response fundraising a plus.
• Experience working in a fundraising, advertising, or marketing agency a plus.
• Proficient with Asana or similar project management applications.
• Proficient with Microsoft 365 and Adobe Acrobat applications.

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