Job Description

ABOUT US

As seen on  Shark Tank ! Spoonful of Comfort delivers handcrafted soup gift packages that are warm, thoughtful, and delightfully personal—like sending love by the ladle. Inspired by the soup our founder wanted to mail to her mom during a battle with cancer, Spoonful of Comfort is the perfect get-well gift, housewarming surprise, and heartfelt care package.

We are a rapidly growing company based in Salt Lake City, and we believe that providing uplifting, compassionate customer support is just as important—if not more so—than the product itself.

ABOUT YOU

As a  Customer Experience Specialist , you will represent and champion our customers’ needs with warmth, professionalism, and empathy. We’re looking for:

• Excellent written and phone communication skills – You can connect with customers in a kind, clear, and professional manner.
• Emotional intelligence – You recognize and respect customers’ emotions, handling their concerns with genuine care.
• Reliability and consistency – You show up, follow through, and can be counted on to provide exceptional service every day.
• A love for helping people – You enjoy creating positive interactions and making every customer experience special.
• A positive attitude – You thrive in a supportive, team-oriented environment and bring an encouraging energy to your work.
• Technical proficiency – You’re comfortable navigating computer systems and learning new tools to support customer interactions.

ABOUT THE JOB

We have  full-time and part-time seasonal roles available starting at $18/hour . We are hiring multiple candidates to meet scheduling needs, which may include 9-5 shifts or early morning/evening hours . Our office is based in  Salt Lake City, UT .

Your daily tasks will include:

✅ Answering phone calls and responding to emails with warmth and professionalism

✅ Providing helpful information about our products and services

✅ Troubleshooting and resolving customer concerns with patience and care

✅ Maintaining accurate customer records and documenting interactions

✅ Staying up to date with our evolving products and service

QUALIFICATIONS:

✔ Ability to build genuine connections with customers

✔ Strong multitasking and prioritization skills

✔ A positive and professional demeanor

✔ Excellent written and verbal communication skills

✔ Previous experience in customer service, sales, or related fields is a plus, but not necessary

If you have a strong work ethic, an empathetic heart, and a passion for helping others, we’d love to hear from you! Apply today and help us send comfort, one conversation at a time.

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Tags

Similar Jobs