Job Description

Role: Banking Customer Service Representative

Length of Assignment: Temp to Hire

Pay: $20 - $24 per hour (based on experience)

Hours: Standard hours are Monday-Friday, 9am-6pm | Training hours: Monday-Friday, 8am-5pm (for 6 to 8 weeks)

Hybrid Schedule: Onsite Tuesday-Thursday; work-from-home Monday and Friday

Target Start Date: April 8th

Dress Code: Business casual

The Personal Banking Associate is a first-line service position responsible in delivering personalized service to our clients and advisors across globe. The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast-paced environment while delivering a world class experience. In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.

Qualifications:

• Experience: 2+ years in a call center, customer service, or banking/financial services role.
• Education: High School Diploma
• Software: Proficiency in Microsoft Office (training will be provided on other platforms)

Soft Skills:

• Customer-focused mindset with a patient and empathetic approach.
• Excellent communication and active listening abilities.
• Eager to learn and passionate about providing exceptional service.
• Comfortable in a high-volume environment, handling 40-50 calls per day.

Key Responsibilities:

• Respond to inbound calls, emails, and secure messages with professionalism and efficiency.
• Assist clients with mobile and online banking, loan services, and transaction inquiries.
• Provide support for bill pay, paperless enrollment, and debit/credit card services.
• Handle deposit account maintenance and cross-sell consumer banking products.
• Resolve customer issues promptly while delivering a positive client experience.

Perks:

• 1-step virtual interview process via Teams with the hiring manager.
• Friendly, collaborative team environment.
• Comprehensive training program with ongoing support and mentorship.
• Long-term career growth with opportunities for internal promotion and skill development.
• Hybrid schedule offering flexibility and work-life balance.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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