Job Description

About Us:

Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community.

Position Overview:

We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility.

Key Responsibilities :

• Welcome customers and provide exceptional service in person, via phone, and email.
• Address customer inquiries about programs, memberships, and facilities.
• Assist with bookings, memberships, and account updates.
• Resolve customer concerns and escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions and transactions.
• Collect and document customer feedback to improve services.
• Support the team with administrative tasks and facility operations as needed.

Qualifications:

• High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
• Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
• Strong interpersonal and communication skills.
• Excellent problem-solving and organizational abilities.
• Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
• Ability to work flexible hours, including evenings and weekends, as needed.
• A positive attitude and commitment to fostering a welcoming environment for customers.

What We Offer:

• Competitive hourly pay and opportunities for advancement.
• A supportive, dynamic work environment focused on health and wellness.
• Discounts on facility memberships and programs.
• Ongoing training and professional development opportunities.

Job Tags

Similar Jobs