Job Description

Ultimate Staffing is seeking a HYBRID Customer Support Specialist to join a life style brand in Irvine. This is a seasonal position to support for the months of May- August, could go longer based off business needs.

Schedule: Saturday through Wednesday, OFF Thursday & Friday. (Saturday & Sunday shifts are WFH 7AM-3:30PM, with Monday/Tuesday/Wednesday shifts being in house 8AM-4:30PM).

Pay:$21/ hour

Beautiful office with an onsite Chef who cooks the team breakfast & lunch, onsite gym, family & friend discounts, & overall AMAZING company culture!

Responsibilities :

• Deliver personalized and exceptional customer service experiences
• Manage communication channels (calls, emails, online chat)
  • Respond to general inquiries, order placements, tracking, store locations, returns, and exchanges
• Ensure responses to all customer inquiries within 24 hours
• Process warranty-related replacement orders
• Anticipate customer needs and proactively provide solutions
• Escalate unresolved issues to the appropriate resource
• Provide product information and follow up on orders to ensure satisfaction
• Develop and maintain systems for documenting consumer feedback
• Run daily, weekly, and monthly reports
• Serve as front desk backup during lunch breaks and events
• Assist with additional projects as assigned

Requirements :

• Bachelor's degree required
• 2+ years of customer service experience, preferably in retail or e-commerce
• Experience with Full Circle, Shopify Plus, and service desk/ticketing tools preferred
• Proficient in MS Outlook and Excel
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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