Customer Service Specialist Job at Russell Tobin, Southampton, NY

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  • Russell Tobin
  • Southampton, NY

Job Description

the Customer Experience (CX) Specialist is instrumental in ensuring that every client interaction is steeped in the luxury and attention to detail that our brand is renowned for. The CX Specialist is the brand ambassador, dedicated to delivering an unparalleled customer experience, fostering emotional connections, and turning our high-end clients into lifelong advocates. The ideal candidate embodies our core values, with a passion for service excellence and a natural flair for engaging with affluent clientele.

Key Responsibilities:

  • Engage with clients to understand their needs and preferences,
  • Coordinate closely with team members to provide seamless, personalized service that complements our luxury brand.
  • Act on client feedback to continually refine and elevate the customer experience, collaborating with internal teams to drive improvements.
  • Uphold the company's high standards for service delivery, ensuring each client feels valued and prioritized.
  • Monitor and strive to enhance key performance indicators related to customer experience under the guidance of the Client Experience Manager.

Pay: $25-28/hr, full time permanent role with competitive benefits

Job Tags

Permanent employment, Full time,

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