The Customer Support Chat Agent provides real-time assistance to customers via online chat. This role ensures customer inquiries are resolved efficiently while maintaining a professional and friendly tone. The ideal candidate is detail-oriented, responsive, and skilled at communicating clearly in writing.
Respond promptly to customer inquiries via chat.
Provide accurate information about products, services, and account-related issues.
Troubleshoot and resolve customer problems, escalating when necessary.
Maintain detailed records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all chat interactions.
Meet key performance metrics, including response time, resolution rate, and customer satisfaction.
Stay updated on company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat, Tidio).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends.
Trust Officer A Trust Officer is a banking professional who services trusts and investments. This is a relationship-based role, where customers can span generations. This role can service private and corporate trust accounts. Trust Officer Qualifications:* Bachelor...
...Dental Assistant - Lawrence, KS Lumio Dental - Apply today, and we'll light the way! We're a dental partnership organization dedicated to preserving the integrity of private practice. We currently serve patients in Oklahoma, Arkansas, Kansas, Missouri, and Nebraska...
Overview: TRUST OFFICER WHAT IS THE OPPORTUNITY? Administer estate and personal trust accounts including testamentary and intervivos trusts, Charitable Trusts, Conservatorships, Guardianships, Life Insurance Trusts, Private Family Foundations, Special Needs Trusts...
...opportunity to live out his calling in a fast-food environment. We are committed to upholding... ...should be well organized, with excellent time management and communication skills. Our... ...and we expect you to be able to work as part of a team and be able to maintain pace without...
...We are seeking a highly organized, proactive, and detail-oriented Legal Assistant and Licensing Administrator to provide comprehensive support to our legal team. This position plays a critical role in managing administrative operations, coordinating licensing compliance...