Job Description

Job Description

The Data Entry Lead supports the AM/PM Assistant Manager with data entry operations and supervises guest service employees to ensure smooth and efficient day-to-day operations. This role combines technical data entry responsibilities with team leadership and administrative coordination.

Primary Responsibilities:

• Assist with collecting and entering data into databases while maintaining accurate and up-to-date records.
• Ensure data integrity through fast and accurate typing, attention to detail, and effective use of spreadsheets and digital filing systems.

Team Leadership & Supervision:

• Train, coach, supervise, and support guest service staff in compliance with company policies and procedures.
• Provide regular feedback while maintaining professionalism and confidentiality.
• Address employee issues, escalating to senior leadership when necessary.
• Promote adherence to all safety and loss-prevention procedures.
• Conduct regular image and performance checks; lead briefings to maintain team standards.
• Administer disciplinary actions when needed in accordance with company guidelines.

Operational & Administrative Support:

• Follow up on work orders, ensuring timely and effective resolution.
• Facilitate smooth shift handovers by clearly communicating updates, incidents, and key information to incoming leads.
• Support management with shift scheduling and operations planning.

Administrative & Inventory Duties:

• Complete required administrative tasks in an accurate and timely manner.
• Assist staff with credit card and reservation handling procedures as well as inventory reconciliation.
• Conduct supply audits and manage the availability of materials needed for move-in/move-out (e.g., signage, labels, envelopes).
• Maintain and reorder supplies for booths, field offices, and other work areas.

Organizational Values & Workplace Culture:

• Demonstrate integrity, professionalism, and teamwork in all aspects of the role.
• Foster an inclusive work environment that encourages diverse perspectives and fair opportunities.
• Maintain a safe and respectful work environment by adhering to all relevant policies, procedures, and best practices.

Additional Responsibilities:

• Perform other duties as assigned or requested.
• Remain flexible and open to changes in responsibilities based on business needs.

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