Desktop Support Technician Job at HCLTech, Southaven, MS

Wmc4aEkxQ0NyRGRoWjBGdDIzZzU1N2FlRHc9PQ==
  • HCLTech
  • Southaven, MS

Job Description

The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms. OSS is responsible to assist users in respective sites for any IT related issues/queries/concerns.

Key Responsibilities and Accountabilities

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role
  • Good understanding of computer systems, mobile devices, and other tech products
  • Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting
  • Hands-on experience in troubleshooting laptop, desktop, thin clients, printer, telephony hardware issues
  • Hands-on experience in troubleshooting basic network, VPN, email (G suite)
  • Ability to diagnose and troubleshoot basic software technical issues
  • Familiarity with remote desktop applications and help desk software (e.g. Beyond trust, ServiceNow, etc.)
  • Manage hardware purchase request & responsible for updating the computer hardware inventory
  • Monitoring of incidents and service requests in ServiceNow
  • Creation of documents for procedures
  • Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)
  • Experience working in MFG/Lab clean rooms
  • Provide support during non-business hours (on-call) when required

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Holiday work, Work experience placement, Local area,

Similar Jobs

European Union Chamber of Commerce in China

Senior Government Affairs Manager in Shanghai Chapter Job at European Union Chamber of Commerce in China

 ...relationships with key government stakeholders and organisations at local and regional levels (i.e., Yangtze River Delta) to advocate the...  ...Questions:1. What do you know about the work of the European Union Chamber of Commerce in China and of Chamber of Commerce organizations... 

Coco's

Sushi Chef Job at Coco's

 ...Job Title: Sushi Chef Maki Station Location: Coco's Job Type: Full-Time Reports To: Executive Sushi Chef / Executive Chef Position Summary: We are seeking a highly skilled and detail-oriented Sushi Chef to join our rapidly growing culinary team, specializing... 

Rishabh RPO

Data Analyst Job at Rishabh RPO

 ...Position Title & Code: Data Analyst Location: Washington, DC 20001 Project End Date: 08/015/2026 (With Possible extension...  ...asset mapping, a gap analysis, qualitative and quantitative data collection and analysis, and a report detailing the continuum of care plan... 

Elliman Capital

New York Mortgage Loan Originator Job at Elliman Capital

 ...one of the most powerful luxury real estate ecosystems in the country. We are expanding rapidly and placing experienced Mortgage Loan Originators directly inside Douglas Elliman offices. This role is ideal for relationship-driven, purchase-focused professionals who... 

SSM Health

Gastroenterology Nurse Practitioner - New Grads with GI Rotational Experience Considered Job at SSM Health

 ...seeking an experienced Gastroenterology Nurse Practitioner to practice at SSM Health Good...  ...Job Details: Practice at a brand-new, state-of-the-art facility Facility...  ...and 1 NP Minimum Qualifications: Graduate of a nationally accredited Nurse Practitioner...