Dispatcher Job at HOMELAND LLC, Nashville, TN

WWdjbUlWT0tvRE5oWlVCdDJuWTQ1N1dmQ0E9PQ==
  • HOMELAND LLC
  • Nashville, TN

Job Description

Job Summary

Our client in Nashville, TN, is seeking a Dispatcher to join their team! The Dispatcher will be key in coordinating service requests, managing communication between field crews and customers, and ensuring smooth information flow within the organization.

Available shifts: Friday, Saturday, Sunday, Monday (6 am - 4:30 pm, 10 am - 8:30 pm, 8 pm - 6:30 am).

Must be available for training Monday-Friday 6 am - 2:30 pm until fully trained.

Responsibilities

  • Handle incoming calls and respond to service requests in both English and Spanish
  • Efficiently dispatch service technicians to jobs, ensuring timely responses to customer needs
  • Keep accurate records of service requests, dispatch activities, and technician status using the customer service management system
  • Coordinate with field teams to provide updates on service requests and ensure the availability of necessary equipment and resources
  • Communicate service schedules, delays, and other important information to customers in a clear and professional manner
  • Assist with resolving customer inquiries and complaints by providing timely, effective solutions
  • Monitor and track service vehicle locations and offer routing support to technicians as needed
  • Work closely with other departments to ensure smooth communication and service delivery
  • Conduct follow-up calls with customers to ensure their satisfaction with services
  • Perform additional administrative duties as needed

Requirements

  • High School Diploma or equivalent; additional education in a related field is a plus
  • Previous experience in dispatching or customer service, ideally in the utilities or service industry
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Excellent verbal and written communication skills
  • Proficient in computer systems and software; experience with dispatch or customer service management software is a plus
  • Flexibility to work evenings and weekends, as needed
  • Strong problem-solving skills with a customer-focused attitude

Summary

Apply today

EEO Notice

Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Apply Now

Share This Post

Job Tags

Local area, Shift work, Weekend work, Sunday, Saturday, Afternoon shift, Monday to Friday,

Similar Jobs

Bridgewater State University

Assistant Professor, Department of Psychology Job at Bridgewater State University

 ...interests. Graduate-level courses in our Clinical Psychology masters program could include Child/Adolescent Psychotherapy, Family Therapy, Play Therapy, and other courses in candidates area of specialization; graduate-level courses are scheduled in late afternoon to... 

NETSEA Technologies

Web Designer (Junior-Senior) Job at NETSEA Technologies

 ...Position Title: Web Designer (JuniorSenior) Clearance: DoD SECRET or higher clearance Location: Aberdeen Proving Ground, MD Travel: up to 15% Role Overview: The Web Designer role advances mission outcomes through practical, daytoday execution and clear... 

Korzen Health

Wound Care Physician - MD/DO - Full-Time Job at Korzen Health

 ...Korzen Health seeks a full-time Wound Care Physician (MD/DO) to lead the Wound Care Clinic program in the Edmond, OKmarket area. This position is based in our outpatient wound care clinic and is exclusively dedicated to procedural wound care. Our center operating... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking motivated individuals in Medford, Massachusetts, United States , for an entry-level remote position in data entry, office administration, and online research...

Evite, Inc.

Senior Marketing Analyst Job at Evite, Inc.

 ...Were currently looking for a passionate and creative Senior Marketing Analyst to join our team. The ideal candidate is a highly skilled...  ..., Director of CRM, VP of Advertising Operations, data engineering team, and product managers to develop and optimize new advertising...