Job Description

POSITION OVERVIEW:

RMA is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve.

We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms.

With a 60-year history, RMA has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

The Dispatcher will work out of our Rancho Cucamonga, CA office.

Job Overview:

The dispatcher plays a critical role in ensuring the smooth and efficient flow of inspection projects.

Key Responsibilities:

Ensure the efficient and effective dispatch of personnel and resources to meet operational demands while maintaining safety and customer satisfaction.

Responsibilities include:

Scheduling & Dispatching:

• Coordinate and schedule inspections with clients, inspectors, and contractors.
• Assign inspectors to projects based on their expertise and availability.
• Ensure timely and efficient scheduling to meet project deadlines.
• Reschedule appointments as needed, accommodating unforeseen delays or client requests.

Communication:

• Act as the primary point of contact for clients, answering inquiries and addressing concerns.
• Communicate effectively with inspectors regarding project details, scheduling changes, and any relevant information.
• Maintain clear and concise communication records.

Data Entry & Record Keeping:

• Accurately enter project information, scheduling details, and inspection reports into the RMA’s database.
• Maintain detailed records of all scheduling activities and client interactions.

Administrative Support:

• Assist with uploading daily field reports and field inspector timesheets.
• Support with gathering missing field documentation when needed.

Customer Service:

• Provide excellent customer service to all clients, ensuring their satisfaction with the agency's services.
• Build and maintain positive relationships with clients.

Problem-Solving:

• Identify and resolve scheduling conflicts, address client concerns, and find solutions to logistical challenges.

Core Skills:

• Excellent Communication:
• Verbal: Clear, concise, and professional phone etiquette is crucial. You'll be interacting with clients, inspectors, and potentially engineers.
• Written: Accurate data entry, report writing (basic), and clear email communication.
• Strong Organizational & Time-Management:
• Scheduling: Coordinating inspector schedules, appointments, and ensuring timely arrivals at job sites.
• Multitasking: Handling multiple phone calls, emails, and scheduling requests simultaneously.
• Prioritization: Determining urgent tasks and addressing them accordingly.
• Proficiency with Computers & Software:
• Familiarity with scheduling tools (Google Calendar, Outlook Calendar, specialized scheduling software).
• Basic proficiency in Word, Excel, and Outlook.
• CRM (Customer Relationship Management) Software
• Data Entry Accuracy: Precise and efficient input of client information, job details, and inspector reports into databases.

Desirable Skills:

• Basic Construction Knowledge: A general understanding of construction terminology and processes can be helpful.
• Customer Service Skills: Patience, empathy, and a friendly demeanor are essential when dealing with client inquiries.
• Problem-Solving Skills: Ability to troubleshoot scheduling conflicts, address client concerns, and find solutions to logistical challenges.
• Adaptability: Flexibility to adjust to changing schedules, priorities, and unexpected situations.
• Teamwork: Ability to collaborate effectively with inspectors, project managers, and other staff members.

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.

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