Job Description

Drain Technician Job Description

What makes Milestone an amazing company to work for? When you join Milestone, you will be a part of a fast-growing organization that values having healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Milestone is Dallas Fort Worth’s most trusted expert in plumbing, electric and HVAC. We specialize in providing a white glove service to our clients in need of services and repairs. If you like working with high performing, driven, passionate people in a supportive environment, then Milestone is the place for you!

Job Responsibilities:

1. Perform Drain Services:
   • Conduct thorough diagnostics and perform drain cleaning services efficiently and effectively.
   • Use specialized equipment to clear clogs, perform rooter services, and ensure proper drainage system functionality.
2. Customer Service Excellence:
   • Provide a professional, courteous, and informative experience to every customer.
   • Explain services and solutions clearly, ensuring customers understand the scope of work and costs involved.
   • Maintain high levels of customer satisfaction to build long-term relationships.
3. Lead Generation and Upselling:
   • Identify opportunities for additional services, including potential issues in need of further diagnostics or repairs.
   • Convert 20% of service calls into qualified leads for Field Advisors to follow up on.
4. Collaboration with Field Advisors:
   • Work closely with Field Advisors to ensure seamless handoffs and collaboration on potential upsell opportunities.
5. Documentation and Reporting:
   • Complete all necessary paperwork and digital reports, ensuring accurate records of each job, including services performed, customer feedback, and any follow-up actions needed.
   • Use camera and digital analysis tools when required, especially for more complex issues.
6. Safety and Compliance:
   • Adhere to all safety protocols, regulations, and company policies during service delivery.
   • Keep all tools and equipment in good condition and ensure a clean and organized work environment on-site.
7. Technical Skill Development:
   • Stay up-to-date with the latest drain cleaning techniques and technology.
   • Participate in ongoing training programs to enhance your skills, with the aim of becoming a highly trained specialist in camera.

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