Job Description

About the Company:

Fuse Workspace combines first-class office space with best-in-class customer service. We offer private offices, dedicated desks, coworking, conference space, and virtual office packages for our clients in a community-oriented, interactive, and fun environment. FUSE team members specialize in thinking proactively, giving attention to details, and providing “extra-mile” people-focused service in a collaborative and creative context. Our goal is to help people “Do More” by excelling in their businesses and organizations, and by blessing the local community and beyond by giving back. FUSE operates in four locations: Houston (City Centre), and Austin (Bee Cave, Dripping Springs, Four Points, and EMLK). @fuseworkspace

About the Role:

THIS GENERAL MANAGER OPPORTUNITY IS FOR OUR EAST MLK FUSE LOCATION (2105 East MLK).

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a polished, professional image. The candidate will be a people-oriented, welcoming, and friendly person, with a strong disposition toward sales, hospitality, marketing, billing, operations, and networking. The General Manager oversees the entire operation at the FUSE center and supervises the on-site FUSE staff team. The candidate is the type of person who can achieve ambitious sales goals; who thinks proactively by providing extra-mile support for both clients and their team in advance of their needs; someone who enjoys connecting people and with people; someone who loves making people feel welcomed and appreciated; a leader who can run a business smoothly, efficiently, and profitably. FUSE General Managers love community, love giving back, and love serving others. Sales is a key function of this role.

Responsibilities include:

• Ensuring the center is a clean, welcoming, and hospitable environment, providing extraordinary customer service
• Sales-oriented; able to use a CRM to gain, follow, and convert leads; conduct outstanding tours, and close deals. Provides a quality member experience that promotes contract renewals.
• Operations know-how; making the center efficient, effective, maintained, clean, and comfortable
• Marketing savvy; leading the team to create outstanding content & quality outreach events
• On top of member billing, revenues, & expenses; focus on making the center profitable
• Overseeing member and prospective member events and programming in conjunction with the staff team; builds community with members, and interest for prospective members.
• Ensuring members are informed, invited, welcomed, comfortable, and happy
• Leading a team of customer-facing professionals who love what they do

What’s Required:

• Strong disposition for serving others, leading a team, and growing a business
• Proven experience in sales, hospitality, or customer service. Sales is a key function of this role.
• Strong verbal and communication skills
• Self-starter who can work independently. 
• A problem anticipater and fixer. Gets the job done in a timely and efficient manner.
• Team player who can work collaboratively
• Exceptional organizational and multi-tasking skills
• Ability to intuitively connect with people; warm and approachable
• Passion for surprising and delighting customers
• Ability to learn software systems; adept at Excel, Word, & CRM software
• Physical Requirements: Ability to lift objects weighing 30 lbs.; move heavy office desks, packages, chairs, trash bins, or other office furniture using dollies; ability to climb short ladders for maintenance or storage needs; ability to clean and sanitize floors, surfaces, and equipment.
• Travel to/from other centers in support as needed as well as travel to/from training events
• Other Requirements: Valid driver’s license, motor vehicle insurance and liability limits that meet the company’s requirement outlined in the Driver’s Safety Policy; reliable transportation, satisfactory report from a background check; legal ability to work in the United States.
• Other duties as assigned.

Experience in co-working/flex office is a plus!

Salary Range: $62,500 +

Benefits: Health Insurance with HSA option; PTO, sick leave, and volunteer time away; cell phone reimbursement; professional training opportunities.

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