Job Description

Job Summary:

Our client is seeking a Helpdesk Specialist to join their team! This position is located in Denver, Colorado.

Duties:

• Conduct a quick check of all Teams rooms to ensure video conferencing systems are operational
• Provide in-person support for scheduled meetings in Teams rooms, assisting users with setting up video conferences and ensuring all equipment is functioning correctly
• Troubleshoot any issues during meetings, including connectivity problems or audio/video malfunctions
• Respond to "how-to" questions from users regarding the Teams room video conferencing system
• Offer excellent customer support, ensuring users feel confident and supported during their meetings
• Support meetings at both locations as needed, especially during the transition period
• Coordinate with other support staff to manage calls and provide assistance as required
• Continue to provide support for ongoing meetings and address any new issues reported by users
• Prepare for the next day's meetings by ensuring all rooms are ready and equipment is functioning
• Review the day's activities and document any significant issues or resolutions
• Ensure all Teams rooms are in good condition for the next day, maintaining seamless video conferencing capabilities

Desired Skills/Experience:

• 8+ years of experience in a related field
• Proficiency in video conferencing platforms, particularly Microsoft Teams Rooms
• Advanced knowledge of Microsoft Teams for collaboration and communication
• Strong expertise in Microsoft Outlook for efficient email and calendar management
• Proven experience in customer support and service, ensuring exceptional user experiences
• Strong sense of urgency with the ability to resolve issues in real-time, often in high-pressure situations

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$27.00 - $39.00 (est. hourly)

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