Job Description

Seeking a hotel front office manager that can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy.

As a front office manager, you will

• Assist General manager with daily tasks
• Front office manager must be self-motivating and have excellent critical thinking skills
• Manager on duty while General manager is away
• Train front desk agents and ensure that all hotel protocols and guidelines are followed.
• Manage accounts receivables
• Manage and reconcile OTA reservations
• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
• Assist in the closing of daily work for all outlets and posting correct daily totals.
• Balance room charges at the closing.
• Perform daily backups on systems and perform any necessary maintenance when situations arise.
• Balance daily credit card postings and transmit through the Property Management Systems.
• Notify proper outlets when discrepancies arise. Follow up with the general manager and document situations.
• Take front of the house inventory, including breakfast inventory.

** Fundamentals **

To be successful in this role, you must be proficient in English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Front office manager should be able to work any shift for training and also as needed - 7am to 3pm, 3pm to 11pm, 11pm to 7am.

To Apply

To apply, please send all resumes via email to Ms. Cynthia Davis at [email protected].

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work Location: In person

Job Tags

Remote job, Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Night shift, Weekend work, Day shift, Afternoon shift,

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