Job Description

Description

• We are seeking an experienced Customer Service/Inside Sales Representative with mechanical knowledge to support and grow our hydraulic fitting business.
• The ideal candidate will be a hard-working professional who has experience and is able to undertake a variety of sales/office tasks and work diligently under pressure. Must be friendly and enthusiastic to provide customer service and establish new customers. Having an understanding of hydraulic systems and components with SAE standards is a plus.

Responsibilities

• Wide range of tasks - MAJORITY of the time will be spent answering phones/emails and interacting with customers. It would include providing quotes, order entry and any other type of sales support needed.
• Provide knowledgeable answers to questions about product, pricing and availability (understanding customer needs and offering solutions and support)
• Work with internal departments to meet customer needs
• Maintain trusting relationships with customers and colleagues
• Maintaining database (CRM, Excel, etc.) of prospective client information
• Helping with inside sales and other office tasks as needed such as researching potential leads, making sales calls, etc.
• Making outbound prospective phone calls to convert prospects to new customers.

Skills

• Proven experience in B2B customer service (at least 2-4 years)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Knowledge of “back-office” computer systems (ERP software, MS Office)
• Ability to multi-task, organize, and prioritize work
• Analytical abilities and aptitude in problem-solving
• Ability to generate new business from leads is a PLUS
• Hydraulic fittings and hose knowledge is a PLUS for understanding technical sales aspects

Job Type: Full-time

Pay: Negotiable based on experience.

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Work Location: In person

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