Job Description

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.

We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
• Provide support for Microsoft operating systems, Microsoft Office Suite and other applications.
• Escalate support requests as necessary following established procedures.
• Monitor Helpdesk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.
• Maintain technical logs and documentation according to departmental procedures.
• Assist management with a variety of specialty projects and assignments when required.
• Administer/troubleshoot laptop and desktop computers, printers, phones, company mobile phones, smartphones, software deployment, security updates and patches
• Other tasks/functions as assigned.

• High School Diploma or equivalent. Working towards completion of Bachelor's Degree preferred but not required.
• PC/laptop software knowledge and skills, including installation, configuration, troubleshooting
• Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues.
• Effective interpersonal skills for interaction with all levels of staff
• Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
• Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time.

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

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