Job Description

Responsibilities:

• Provide first-line IT support for various technologies including Windows, Office, Citrix, and remote connections via phone, email, and in-person
• Troubleshoot Zoom conferences and other communication platforms
• Manage and resolve IT issues using helpdesk tracking tools, escalating when necessary
• Offer remote and on-site support for PCs, Macs, laptops, virtual desktops, and mobile devices
• Diagnose and resolve hardware and software issues within established SLAs
• Set up, move, and configure IT equipment and software
• Manage user accounts, access, and standard application installations
• Document processes for new software implementations
• Analyze and improve IT support processes
• Perform hardware setups, moves, and connections as needed
• Maintain up-to-date knowledge of IT systems and best practices
• Collaborate with other IT teams to ensure comprehensive support
• Prioritize and manage multiple tasks in a fast-paced environment
• Communicate effectively with users of varying technical expertise
• Maintain a high level of professionalism and customer service
• Adapt to changing technologies and support requirements
• Contribute to the overall efficiency and effectiveness of the IT support team

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Salary Range: $54,000 - $68,000

Reference: 146589

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