Job Description

Primary Responsibilities

Microsoft Administrator

• Administrate, configure, and optimize Microsoft Entra ID (Azure AD), Azure, Microsoft 365 (Office 365), Intune, and SharePoint.
• Support and manage Dynamics 365 business systems (Customer Engagement and Business Central).
• Manage user roles, permissions, licensing, and access policies across Microsoft platforms.
• Ensure consistent configuration, monitoring, patching, and lifecycle management of systems and services.
• Collaborate with analytics teams to align Power BI Row-Level Security with company security policies.

Infrastructure and Security Strategy

• Shape and maintain IT infrastructure to support scalable, secure, and efficient operations.
• Develop and enforce best practices for system and service accounts, password management, and MFA.
• Monitor and respond to security alerts and ensure adherence to security standards and compliance requirements.

User Identity and Permission Management

• Implement and maintain best practices for user lifecycle management (onboarding, offboarding, role changes).
• Design and manage role-based access control and permission strategies in Azure.
• Conduct periodic access reviews to maintain compliance with company policies.

Power BI and Fabric Governance

• Align Power BI RLS with companywide security policies.
• Standardize SQL endpoint connections within Microsoft Fabric.
• Develop secure access strategies for franchise owners and external stakeholders.

Cloud Migration and Azure Management

• Provide guidance for migrating on-premises solutions to Azure.
• Assist in evaluating cloud readiness and developing migration plans.

Endpoint and Device Management

• Manage Windows endpoints using Microsoft Intune for policy enforcement, software deployment, and configuration.
• Support Windows 11, Windows Server (2012+), and Microsoft Office applications.

Help Desk Support

• Provide Tier 3 and Tier 4 support for complex issues.
• Serve as the escalation point for unresolved tickets and mentor support staff.
• Collaborate with vendors and internal teams to resolve high-impact issues.

Documentation and Automation

• Create and maintain technical documentation, standards, and procedures.
• Identify opportunities for automation using Microsoft tools and scripting.

Performance Metrics

Maintain High System Availability

• Ensure 99.9% uptime for all critical IT infrastructure and services.

Enforce Security and Compliance Standards

• Complete all scheduled audits, compliance checks, and remediations with zero critical incidents.

Provide Effective Tier 3/4 Support and Collaboration

• Resolve 90% of Tier 3/4 tickets within three business days.
• Achieve a stakeholder satisfaction score of 90% or higher on infrastructure projects and support interactions.

Requirements

Position Requirements

· Bachelor’s degree in information technology, Computer Science, Cybersecurity, Information Systems, or equivalent practical experience.

· College Level IT course completion (IS, MS, Coding Language, Networking, etc.) preferred.

· 5+ years of experience in IT systems administration.

· Strong experience with Microsoft Azure, Entra ID (Azure AD), Microsoft 365, Intune, and Windows-based environments.

· Experience with Azure AD role delegation, role-based access control, and permission management.

· Knowledge of cloud migration strategies and hybrid infrastructure planning.

· Familiarity with data governance, compliance, and security frameworks.

· Experience with Windows OS, Office 365, Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS, and Wi-Fi).

· Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools.

· Experience supporting CRM systems (e.g., Microsoft Dynamics 365) is a plus.

· Technical experience supporting Microsoft Windows11, Windows Server 2012, and Microsoft Office 2013 and above.

· Strong customer service skills with the ability to support users at all levels.

· Ability to create clear and effective technical documentation when necessary.

Benefits

City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at

Join City Wide and help us create events that inspire, engage, and leave a lasting impression!

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