Job Description

The Loan Officer is a trusted financial advocate at Montana Credit Union, responsible for guiding members through lending solutions that empower their financial futures. This role involves interviewing applicants, analyzing creditworthiness, approving or denying loans within authority, and ensuring members fully understand their financial options. The Loan Officer also assists with account services and supports other transactional needs to deliver a seamless and personalized member experience.

With a member-first mindset and deep knowledge of consumer lending, this position promotes Montana Credit Union’s products and services in alignment with individual financial goals. The Loan Officer builds trust through clear communication, thoughtful problem-solving, and a commitment to service excellence. Aligned with Montana Credit Union’s core values of Innovation, Dedication, Empowerment, and Authenticity, the Loan Officer helps members achieve their goals while contributing to the success of the team and organization.

Minimum Qualifications (Experience/Education)

• High school diploma or equivalent required.
• 1–2 years of experience as a loan officer or in a financial services/lending role preferred.

Competencies

• Deep understanding of consumer lending principles and regulatory compliance.
• Strong integrity, professionalism, and fairness in decision-making.
• Proactive and solutions-oriented with a strong member focus.
• Self-motivated with a drive to improve processes and enhance service delivery.
• Demonstrated ability to work independently while contributing to a team.

Knowledge, Skills, and Abilities

• Proficient in analyzing financial documents, credit reports, and cash flow.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making skills.
• Comfortable working with digital tools and financial software.
• Detail-oriented and capable of managing multiple priorities in a fast-paced environment.
• Friendly, empathetic, and capable of building lasting member relationships.

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