Job Description

A New Landmark Store. A Timeless Career Opportunity.

At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC —a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast’s most dynamic markets.

Fenton is a mixed-use development designed to elevate the retail experience—bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community.

The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024–2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth.

As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.

We are seeking a Luxury Sales Professional to join our growing team at Fenton. This role is ideal for a passionate retail professional with a strong background in client service and a desire to thrive in a high-performance luxury environment. It’s an exceptional opportunity to work in a competitive, client-driven setting while building valuable experience in sales, leadership, and operations.

Key Responsibilities

Client Experience & Sales Excellence

• Create memorable, one-on-one client experiences by delivering personalized, high-touch service
• Act as a trusted advisor by understanding each client’s story, style, and preferences
• Build and maintain meaningful relationships with a global and diverse clientele
• Meet and exceed individual sales goals while contributing to overall store success
• Engage in thoughtful follow-up and client outreach using clienteling systems and CRM tools
• Collaborate with team members to ensure every client interaction is seamless and unforgettable

Product Knowledge & Development

• Continuously improve product knowledge to confidently present luxury jewelry and timepieces
• Maintain awareness of brand stories, materials, and craftsmanship to enhance client connection
• Participate in ongoing training programs designed to sharpen your luxury sales expertise
• Represent REEDS’ brand and values through polished communication, presentation, and service
• Take a proactive and creative approach to problem-solving and client engagement

Professional Growth & Team Contribution

• Work collaboratively in a team-focused environment to achieve shared goals
• Demonstrate curiosity, adaptability, and a strong desire to learn and grow
• Support in-store events and brand activations to enhance visibility and client excitement
• Uphold the visual and operational standards of a luxury retail space

This team member must embody REEDS' core values:

• Integrity – We live ethically and honestly in every moment and interaction.

• Performance Excellence – We pursue success relentlessly and learn from every experience.

• Stewardship – We honor the trust placed in us by our associates, clients, and communities.

• Professionalism – We attract and grow exceptional talent through development and self-leadership.

• Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.

• Team Orientation – We thrive through collaboration, shared goals, and mutual respect.

• Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.

Requirements

• Qualifications

  • Experience in luxury or client-centric retail required; fine jewelry or timepiece background strongly preferred

  • A strategic sales mindset and motivation to continuously elevate personal performance

  • Proven success in customer service with a refined, global, and diverse clientele

  • Strong interpersonal skills with a passion for relationship building and client development

  • Self-starter who thrives in a fast-paced, dynamic environment and welcomes new challenges

  • Creativity, adaptability, and a proactive approach to problem-solving

  • Must be legally eligible to work in the U.S.

  • Must be able to sit or stand for extended periods as required

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes paid time off, health, dental, life, disability insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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