Job Description

Responsibilities:

• Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients
• Act as the communication liaison between patients and providers in a timely manner
• Follow processes aligned with administering record requests, intake forms, and routing other patient related messages and forms
• Manage multiple simultaneous tasks and prioritize based on urgency
• De-escalate and manage patient conflicts to assist in resolving their concerns successfully
• Work within our electronic health record (EHR) system to maintain records
• General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas
• Maintain patient confidentiality to comply with HIPAA guidelines
• Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato (training provided)

Required Skills:

• Demonstrable critical thinking
• Precise accuracy and attention to detail
• Recognize and analyze patient matters and escalate accordingly
• Comfortability with professionally managing stressful patient situations
• Well-defined task and time management skills
• Able to work well under pressure and/or frequent interruptions
• Outstanding reliability and dependability
• Exceptional communication and interpersonal skills, both verbal and written
• Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing.

Qualifications:

• Associate’s degree required. Bachelor’s degree preferred
• Driver’s license and car required for occasional local administrative errands
• Two or more years’ medical reception experience preferred

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