Job Description

Organization Description:

As a nonprofit 501(c)3 organization, Waterford Youth Assistance (WYA) has been serving the community of Waterford, MI since 1962. Our mission is to strengthen youth and families and reduce the incidence of delinquency, abuse, and neglect through community involvement. We provide support and guidance to children and families through casework, referral, mental health support and solution-oriented programs addressing concerning behavior and life challenges. We also support the development of healthy Waterford families by offering family education classes, workshops, and youth enrichment and camp scholarships for families who may need financial assistance.

All programs and services are offered free of charge to families who reside within the Waterford School district boundaries. This is made possible through the generosity of local community sponsors and our Tri-Sponsorship with Waterford Township, Waterford School District, and the Oakland County Circuit Court - Family Division.

Office Secretary Position:

• The Office Secretary is employed by the Waterford Youth Assistance Board of Directors. This is an at-will position, and job expectations are ultimately determined by the WYA Board of Directors. This individual is responsible to, and under the supervision of the Caseworker(s) on a daily basis and will assist and support the caseworker with a variety of duties/tasks to enhance the smooth and efficient operation of the office. The Office Secretary assists the community in interfacing with WYA by answering routine inquiries and communicating information to the public. This individual is also responsible to and may perform additional duties/tasks as assigned by, Waterford Youth Assistance Chairperson, Board of Directors, and WYA Caseworker.
• Part-time, Monday- Thursday, 24-28 hours a week (9:00 a.m. to 3:00 pm), $15.00 – $17.00 per hour depending on skills and experience.

Key Responsibilities include:

• Understand and demonstrate the principles of WYA’s Mission
• Maintain strict, complete confidentiality of client and office records and any and all other privileged information pertaining to WYA
• Answer telephone and maintain a log of information/referral calls; Upon request, maintain and distribute WYA staff calendar and schedules including case appointments and meetings.
• Professionally meet and greet clients and visitors, and answer inquiries
• Create and modify WYA documents and materials, maintaining confidential hard copies and electronic filing systems
• Perform general clerical duties including, but not limited to printing, photocopying, faxing, mailing, and filing
• Sign for and distribute packages received at the WYA office
• Maintain inventory of approved office supplies
• Coordinate and maintain official correspondence, mailing, telephone lists, and records for the WYA office
• Ensure updates to the WYA website and social media sites are completed in a timely manner as needed
• Maintain documents, distribute agendas, minutes, and other WYA materials
• Complete special projects and other tasks assigned by the WYA caseworker, Board of Directors, and Committee Chairs.
• Work with volunteers on WYA sponsored programs; i.e. logistics for programs and meetings
• Assist where necessary during fund-raising activities and/or other WYA programs which may be outside of normal working office hours

Successful Candidates will demonstrate ability to:

• Create, edit, and update documents, flyers, office records, etc
• Network effectively with clients, parents, members of the community, sponsors, volunteers, and staff in person, electronically, and via telephone
• Possess professional written and oral communication skills with good command of grammar, spelling and punctuation
• Work in a team environment and navigate various personalities while upholding positive attitude
• Understand written and oral instructions and initiate appropriate action
• Detailed oriented, strong, analytical skills, willingness to learn new skills and creative problem solving
• Strong knowledge of and proficiency in Microsoft Office applications in addition to, social media (s) Peach Jar and Canva
• Create and manage accurate and confidential documentation
• Work in an organized, timely, and efficient manner
• Flexibility and adaptability to change and responsiveness to unanticipated situations
• Exhibits honesty, trustworthiness, respect, cultural awareness, ethical and sensitivity to various populations they encounter
• Ability to work independently and/or with limited direction; takes initiative during down time to self-assign tasks
• Excellent attendance and reliability – committed to the program and community at large

Qualifications:

• High School Diploma or equivalent required. Undergraduate degree in accounting or administrative and personnel management or data processing preferred.
• Minimum three (3) years of experience in office and clerical duties
• Maintain a valid Michigan driver’s license and have reliable transportation as duties may require use of a car
• Be willing to submit to background check and/or drug screening
• Ability to complete an assessment of skills during interview process

Disclaimer:

The listed statements on this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of employees assigned to this job to ensure all duties and responsibilities are performed accurately and in a timely manner as required.

How to Apply:

Applicants to send resume and cover letter outlining how they meet the specific requirements of the position to Waterford Youth Assistance Caseworker Celine Barron, LMSW at [email protected] by Friday, May 2, 2025.

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