Job Description

Job Title: Office Services Associate

Location: Santa Barbara, CA

Pay Rate: $26.00 - $28.00 per hour

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Position Overview:

The Office Services Associate plays a vital role in ensuring the smooth and efficient operation of office services, including hospitality, back-office support, mail handling, reprographics, and general office management. This position, reporting to the Regional Client Relations Manager , is key to maintaining a professional and welcoming environment. This is an excellent opportunity for someone looking to make an impact in a dynamic, fast-paced workplace!

Key Responsibilities:

Process & Procedures (15%)

• Collaborate with client organizations to establish effective policies and procedures that drive operational excellence.
• Monitor KPIs and ensure adherence to all Service Level Agreement (SLA) requirements, constantly striving for service improvement.
• Apply change management strategies to implement process improvements in a service-oriented environment.
• Regularly update and maintain the Site Operations Manual/Playbook, ensuring accurate and comprehensive documentation.

Guest Relations (25%)

• Build and maintain positive relationships with guests, offering personalized gestures to show appreciation for their loyalty.
• Engage with guests throughout their visit, proactively addressing concerns and ensuring a seamless experience.
• Identify opportunities to upsell additional services and amenities, contributing to revenue growth while enhancing the guest experience.

Guest Experience (25%)

• Provide a warm, welcoming experience for all guests, making a strong first impression that reflects the company’s commitment to exceptional service.
• Anticipate guest needs, offering tailored recommendations to improve their experience.
• Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction.
• Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing solutions.

Mail Services (15%)

• Oversee mail sorting and distribution, conduct mail runs, and operate postage equipment for outgoing mail processing.
• Handle specialized outgoing mail, such as certified or registered mail, ensuring timely and accurate delivery.

Print & Reprographics (15%)

• Provide essential print services, including copying, binding, hole punching, stapling, and performing routine copier maintenance.
• Maintain accurate records for print jobs and assist with CD/DVD reproduction or imaging projects.

Training & Development (5%)

• Actively engage in training programs, including the use of the Cornerstone platform, to enhance your knowledge and professional growth.

Position Requirements & Qualifications:

• High school diploma or equivalent; college degree preferred
• 2-3 years of relevant experience in a service-oriented role
• Proficient in Microsoft Office applications
• Strong interpersonal skills with the ability to build relationships and work collaboratively in a team setting
• Excellent organizational skills with a keen eye for detail
• Ability to maintain confidentiality and ensure security of client information
• Professional, positive attitude at all times

Key Competencies:

• Client-Focused : Dedicated to providing top-notch service with a commitment to client satisfaction.
• Attention to Detail : Ability to manage tasks accurately and with precision, even in a fast-paced environment.
• Multitasking & Adaptability : Capable of managing multiple priorities and adjusting to changing needs.
• Problem-Solving : Strong decision-making skills to resolve issues and improve service delivery.
• Communication : Excellent verbal and written communication skills.
• Technologically Proficient : Comfortable using technology to enhance efficiency and support operational needs.

Physical Requirements:

• Standing : Occasional
• Walking : Occasional
• Sitting : Frequent
• Bending, Squatting, Kneeling : Constant
• Reaching & Pushing/Pulling : Constant
• Handling Objects/Manual Dexterity : Constant
• Speaking & Hearing : Frequent
• Fine Finger Movements : Frequent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly.

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