Job Title: Online Chat Agent (Entry-Level)
Job Summary:
We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
· Respond to customer inquiries via live chat in a timely and professional manner
· Resolve customer issues and concerns with empathy and understanding
· Provide accurate information about products and services
· Utilize problem-solving skills to troubleshoot and resolve issues
· Collaborate with internal teams to resolve complex customer issues
· Meet and exceed customer satisfaction and chat performance metrics
Requirements:
· 0-2 years of customer service experience (chat experience a plus)
· High school diploma or equivalent required
· Excellent communication and problem-solving skills
· Ability to work in a fast-paced environment and multitask
· Basic knowledge of computer software and technology
· Strong attention to detail and customer service skills
Preferred Qualifications:
· Experience with chat software and technology
· Knowledge of customer service principles and practices
· Certification in customer service (e.g., Certified Customer Service Representative)
· Experience working in a call center or customer service environment
What We Offer:
· Competitive salary and benefits package
· Comprehensive training and development programs
· Opportunities for career growth and advancement
· Flexible scheduling and remote work options
· Recognition and rewards for outstanding performance
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....or include your credential number.Keep a look out for email communication from an Aspire representative and thank you for considering Aspire... ...-Determination, and Joy.GENERAL SUMMARY:The Mental Health Therapist (SPED) provides a full range of school counseling,...
...designed to resemble an airplane wing structure, and custom nooks create an atmosphere of sophisticated comfort. Altitudes on-premises sommelier draws inspiration from Pan Ams golden-era routes, offering aged vintages with an American-meets-European sensibility. Summary...
...professional and friendly environment. We are seeking a Part-Time Medical Receptionist who will be the welcoming face of our Noblesville clinic and play a key role in delivering an outstanding patient experience. What You'll Do In this front-office role, you will:...
...Position Summary: The Maintenance Supervisor is responsible for effective planning, directing and coordinating all aspects of maintenance processes to ensure optimal functions of production and packaging lines, equipment and building systems. This includes direct supervision...
Merchandiser Trainee Location Auburn, AL : Division: Southern Pine Work Schedule: 5 day work week, 5AM until complete From: $43,634 annually Why you will love Coca-Cola UNITED? About us: ~ Privately owned and operated with 100+ years of historical strength and...