Job Description

Summary: The Parts Counter Person is a vital and valued member of the Parts Department staff. The Retail Parts Specialist will ensure that customers receive the best-possible customer service, and prompt and accurate information regarding their needs. Responsibilities include verifying parts requested by retail customers, identifying companion parts as needed, locating parts for special orders, providing quotes for customers, and providing back-up support to the Internal Parts Specialists when needed. He/She should have the ability to up-sell the customer by recommending other parts and services that may be of interest to them and must communicate frequently with management, and other staff to ensure efficient work-flow. He/She must promptly respond to calls, emails, and other correspondence, and treat vendors, customers and co-workers with respect. Full-time Benefits:

• 401(k) With Company Match
• Vacation - Sick/Personal time
• Dental insurance
• Disability insurance
• Incentive Program
• Flexible spending account
• Health insurance
• Life insurance
• Vision

Primary Accountabilities:

• Assists all retail customers in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies Purchasing Manager of out-of-stock parts or shop materials that need immediate attention.
• Locates special order and out-of-stock parts from outside sources and submits emergency orders, as necessary.
• Notifies all necessary parties when special ordered parts have been received.
• Follows up on back-ordered parts and replenishes assigned inventory daily.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assists outside sales representatives with their orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer and that all customers receive a copy of the invoice.
• Provides back up for the Internal Parts Specialists
• Completes all required training within specified time-frame
• Special projects or other tasks as assigned by Supervisor or other senior leadership

Qualifications that a candidate MUST possess to gain consideration for this position:

• Minimum 3 years of experience working in a retail parts counter environment
• Working knowledge of medium- and heavy-duty vehicles and trailers
• Must be a proactive team player with excellent communication skills and a strong sense of commitment to the customer
• Ability to maintain a professional image and positive attitude in a fast-paced environment
• Must be willing to learn, have good judgment, problem solving skills, and the ability to multi-task
• Ability to use a personal computer, a general understanding of Microsoft Office software programs, and the ability to learn other database or proprietary software programs as needed
• Must be self-motivated and have good written and verbal communication skills
• Must be flexible and adapt to change readily

Qualifications that are WANTED in a candidate:

• Valid Driver’s License
• Good organizational skills

Training/Educational Requirements: * High School Diploma or equivalent Note: This description does not necessarily reflect a complete list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances change.

Job Tags

Full time, Work at office, Immediate start, Flexible hours,

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