Job Description

The Regional Quality Manager will be responsible for overseeing and improving quality processes across multiple terminals in their assigned region. This dynamic role requires a leader who can effectively manage quality initiatives and influence cross-functional teams to ensure the highest standards of freight handling and transportation.

Shift: 4:00pm - 2:00am

* times will vary across outbound, inbound, HUB, and Break Bulk shifts.

Pay Range: $90,000 - 120,000

Key Responsibilities

• Develop, implement, and maintain quality processes and procedures across multiple terminals within the assigned region
• Introduce and integrate new quality procedures specific to LTL operations
• Providing guidance to field leadership on establishing and following best freight handling practices
• Foster a culture of continuous improvement and quality excellence in freight handling
• Conduct regular site visits to monitor and assess quality performance
• Establish and track key performance indicators (KPIs) for safety, quality, delivery, and cost efficiency
• Enforce quality processes like scan integrity.
• Analyze data to identify trends and areas for improvement in freight operations
• Implement corrective actions and best practices to enhance overall quality and customer satisfaction
• Responsible for dunnage inventory and ensuring proper usage of straps, load bars, and other supportive tools.
• Troubleshoot quality issues at the customer level

Qualifications

• Ability to travel regularly within the region. Travel expected to be up to 75%
• Strong knowledge of LTL operations and freight handling processes
• 5 years of management experience within the transportation or logistics industry
• Bachelor’s degree in Logistics or Supply Chain Related field preferred but not required
• Willingness and flexibility to work multiple shifts

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