Job Description
Position Mission: As a Restaurant Leader, your primary focus is delivering exceptional customer service by ensuring high-quality products and service standards. You will maintain rigorous standards in product quality, service speed, and cleanliness, projecting a professional image through your own appearance and that of your team. Proactively engaging with customers, you will continuously enhance their dining experience and uphold the restaurant's reputation.
Responsibilities Include: - Presents a positive image through tidy and professional appearance of self and other employees.
- Interacts with customers in a highly effective and proactive manner.
- Consistently seeks to improve the customer experience.
- Supervises others and efficiently coordinates their work.
- Delegates tasks to the most appropriate member of staff.
- Provides clear direction and authority.
- Gets involved in a hands-on manner and leads by example.
- Demonstrates principled leadership and sound business ethics; stands up for what's right.
- Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.
- Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency.
- Ensures understanding and use of available business tools by appropriate team members.
- Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.
- Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
- Technically proficient in all aspects of food preparation, production and delivery.
- Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting.
- Displays detailed knowledge of all company product standards.
Required Skills, Knowledge and Abilities: - High school diploma or GED.
- Obtain and maintain ServeSafe Certification within 45 days of employment.
- Supervisory experience in either a food service or retail environment
- Demonstrated ability to maintain financial controls and coach and train hourly employees.
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Other Attributes: - Must be a self-starter, process and solutions focused
- Enthusiastic and strong driver of the company's Mission and Core Values
- Action oriented
- Independent problem solver
Physical Demands: Standard office work environment. The physical demands for this position are sits, stands, bends, lifts and moves intermittently during working hours. These physical requirements may be accomplished with our without reasonable accommodation
The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at the discretion of Alvarado Restaurant Nation. This position is descriptive and is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation
Job Tags
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