Job Description

SUMMARY

The responsibilities of the Director of Retail include managing all of the day to day operations, overseeing the field team, and developing and implementing strategies to drive sales and profitability for existing and future locations. This includes responsibilities in the areas of reporting, data analysis, communications, human resources, IT, operations and marketing. This position is directly responsible for monitoring sales and KPI performance and providing necessary tools, training and metrics to achieve financial targets. The Director of Retail will partner with retail planning to ensure store inventories and assortments fulfill business needs. The Director of Retail will lead the retail team demonstrating inspirational leadership in managing a variety of stores across different models and geographics. They will lead by example to be the company and brand champion to deliver superior customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develop and implement short and long term retail strategies, plans, and programs to increase revenue and profit margins.
• Ensure the retail organization is continuously improving customer service to maximize customer satisfaction.
• Resolve all customer issues.
• Analyze market trends to make informed decisions regarding product selection, pricing, and advertising.
• Ensure proper inventory and stock management including forecasting, replenishment and merchandising.
• Liaison with planning team on product assortment and inventory levels.
• Provide leadership, coaching, and development to the retail team to achieve company objectives.
• Motivate team to encourage positive work environment fostering friendly and service-oriented atmosphere.
• Monitor and analyze financial performance to ensure targets are being met and actively work to improve profitability.
• Perform thorough and effective store visits leading to action plans resulting in overall store improvement in the area of visual merchandising, human resources, administrative organization, repair and maintenance loss prevention, training and development.
• Work with Regional District Area, and General Managers to implement store staffing matrix geared around peak selling days/periods/productivity.
• Maintain open to hire information and distribute to HR and field.
• Oversee and participate in the recruiting, hiring, training, developing and retaining staff within the field organization.
• Schedule consistent touch bases, communication and quality store visits to develop the talent and capabilities of the team.
• Monitor weekly schedules to ensure proper coverage and adherence to payroll budgets.
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Collaborate with other executives to set company goals and develop policies and procedures.
• Provide direction and leadership to field management and staff to ensure consistent performance and high quality of customer service and store standards.
• Manage and analyze all store reward programs.
• Lead investigations in stores for all categories – shipments, funds, etc.
• Follow up and track communication from the field
• Partner with Training Manager to develop and implement training tools for the field organization.
• Lead in developing and executing in store events to build customer base, increase sales and brand awareness.
• Remain flexible and available for any company projects ( e.g. sample sales, flash sales, pop up shops, etc).
• Ensure all administrative responsibilities are completed promptly and accurately.
• Achieve store inventory shrinkage budgets through effective leadership of inventory management throughout the year.
• Oversee that management and sales associates are developing and maintaining long-term clients through the effective use of customer service, client books, appointments store and community events.
• Gather knowledge and best practices for the organization, providing applicable feedback to inform of improvements.
• Lead in all aspects of new store opening operations, including recruiting, and training store associates, co-coordinating store opening logistics.
• Remain available for store coverage in absence of management.
• Responsible for coordinating logistics for new store openings, remodels, and relocations while implementing best practices to generate incremental revenue and stimulate future store growth.

EDUCATION and/or EXPERIENCE

• BA/BS degree a related field preferred.
• Ability to organize and prioritize, demonstrates logical analysis and problem solving skills.
• Demonstrates good listening, written, and oral communication skills effectively and clearly communicates, reflecting an appropriate sense of urgency.
• Able to build and maintain productive relationships with cross functional teams.
• High level of skill with Microsoft power point, excel and word, and social networking platforms.
• Strong work ethic with a commitment to achieving targeted objectives.
• Ability to manage multiple projects and meet deadlines.
• Experience with Budgeting and financial management
• Ability to lead and motivate a team
• Knowledge of industry trends and market conditions
• Commitment to working with on a granular level.
• Flexibility to work extended hours, including weekends and holidays.
• Ability to travel weekly and on a moment’s notice and remain flexible with work schedule.

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