Job Description

Jon Hart Design is a Texas-based brand known for high-quality, handcrafted, personalized bags and accessories. We take pride in our commitment to craftsmanship and strong retailer partnerships. As we expand our presence across the U.S., we are seeking a Retailer Success Manager to drive engagement, growth, and success within our retail network.

About the Role

As the Retailer Success Manager , you will be the primary point of contact for our wholesale retailers, ensuring they have the tools, support, and insights needed to maximize their success with Jon Hart products. This role blends relationship management, sales strategy, and operational support to foster long-term partnerships and drive revenue growth.

Key Responsibilities

• Retailer Engagement & Support: Build and maintain strong relationships with retailers, acting as their main resource for brand training, merchandising best practices, and sales strategies.
• Sales Growth & Performance: Work with retailers to optimize product selection, inventory management, and marketing efforts to drive sales.
• Onboarding & Training: Develop and implement retailer onboarding programs, including a structured 90-day success roadmap.
• Marketing & Merchandising Collaboration: Partner with marketing and product teams to provide retailers with promotional materials, campaign support, and in-store/online display guidance.
• Data & Insights: Analyze sales performance and market trends to provide actionable insights that enhance retailer success.
• Issue Resolution & Advocacy: Act as the retailer’s advocate within Jon Hart, addressing concerns and improving processes to enhance the overall experience.

Qualifications & Skills

• 5+ years in retail account management, sales, or wholesale support, preferably in gifts, accessories, or consumer goods.
• Strong communication and relationship-building skills.
• Ability to analyze sales data and translate insights into strategies.
• Proficiency in CRM systems, inventory management tools, and wholesale platforms.
• Self-motivated and capable of managing multiple retailer relationships.
• Willingness to travel as needed for retailer visits and industry events.

Why Join Us?

· Be part of a growing brand with a passionate team.

· Work in a collaborative environment where your impact is valued.

· Competitive salary, benefits, and opportunities for professional growth.

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