Role Summary:
• Responsible for managing end-to-end delivery of RPA solutions, including bot development, testing, deployment, and transition to support.
• Acts as the central point of coordination between business stakeholders, automation developers, and IT teams.
• Ensures timely execution of automation projects with focus on quality, compliance, and business value.
• Oversees L2 support activities including bug fixes, minor enhancements, and performance tuning as part of the development team’s scope.
Key Responsibilities:
• Lead planning and execution of RPA projects across multiple business units.
• Manage development lifecycle of bots, including requirement gathering, design, build, test, and deploy.
• Coordinate with business analysts and process owners to validate automation use cases.
• Oversee sprint planning, resource allocation, and milestone tracking.
• Ensure adherence to automation governance, security standards, and documentation protocols.
• Facilitate stakeholder reviews, status updates, and risk mitigation planning.
• Collaborate with support teams for smooth handover and production readiness.
• Manage L2 support activities including incident analysis, bug resolution, and minor enhancements.
• Drive continuous improvement and optimization of automation delivery and support processes.
Skills Required:
• Proven experience in managing RPA projects using platforms like UiPath, Automation Anywhere, or Blue Prism.
• Strong understanding of automation lifecycle, bot orchestration, exception handling, and support models.
• Experience in managing L2 support operations including root cause analysis and change implementation.
• Proficiency in project management methodologies (Agile, Waterfall) and tools (JIRA, MS Project).
• Excellent communication, stakeholder management, and team leadership skills.
• Familiarity with IT infrastructure, compliance, and change management processes.
• Ability to work in cross-functional teams and manage vendor relationships.
• PMP or equivalent certification preferred; RPA platform certifications are a plus.
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