Salesforce Administrator Job at Harnham, Los Angeles, CA

YXdRb0wxQ0RvRHh0YmtObTNuYys1cldlREE9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Delta Downs Racetrack Casino Hotel

Valet Attendant Job at Delta Downs Racetrack Casino Hotel

 ...communities. Job Description Join our professional team as a Parking Attendant where you will be responsible for creating an...  ...maintain accurate documentation of vehicle conditions Ensure the valet area remains organized and maintains professional standards... 

WellLife Network, Inc.

Mental Health Peer Specialist - Community Recovery Advocate Job at WellLife Network, Inc.

 ...crucial mental health support to individuals in recovery. Responsibilities include teaching coping skills, advocating for clients, and assisting them with community support and social activities. Candidates must have a high school diploma and experience in peer advocacy.... 

Emergency University

Junior Graphic Designer Job at Emergency University

 ...We are seeking a highly creative and motivated Junior Graphic Designer to join our growing team. The ideal candidate will have a strong passion for design and a desire to learn and grow in a fast-paced environment. The Junior Graphic Designer will work closely with our... 

U.S. Pipe

Hot Side Manager Job at U.S. Pipe

 ...comprehensive benefits package with options tailored to meet your needs and those of your family. About the Role: U.S. Pipe is seeking a Hot Side Manager for our U.S. Pipe plant in Bessemer, Alabama. The ideal candidate will be responsible for supporting and ensuring that... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking motivated individuals in Medford, Massachusetts, United States , for an entry-level remote position in data entry, office administration, and online research...