Sr. Helpdesk Specialist Job at ONE Elite Staffing, Dallas, TX

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  • ONE Elite Staffing
  • Dallas, TX

Job Description

  • Title: Sr. Helpdesk Specialist
  • Hourly Pay: $34.21
  • Location: Dallas, TX
  • Interview: Virtual

SR. HELPDESK SPECIALIST

Job Summary:
We're seeking a technically-minded problem solver who can thrive in a dynamic environment where standard flowcharts don't dictate solutions.

Core Responsibilities:
You'll be responsible for:

  • Delivering technical support through phone and walk-up channels, requiring independent critical thinking and creative troubleshooting approaches.
  • Resolving both routine and complex issues across Windows and Microsoft environments without relying on predefined scripts.
  • Demonstrating adaptability by finding innovative solutions for unique technical challenges.
  • Contributing to and maintaining our knowledge base with practical, experience-driven solutions.

Technical Expertise Required:

  • Proven hands-on experience troubleshooting:
  • Windows 10/11 operating systems and Microsoft 365 ecosystem.
  • Network connectivity issues at both basic and advanced levels.
  • Hardware connectivity and compatibility challenges.
  • Mac OS & iOS devices.
  • Complex application interactions and system crashes.

Tools & Systems Experience:

  • Proficiency with Remedy, Genesys, Active Directory.
  • Working knowledge of Azure, PowerShell, SharePoint, and SCCM Remote Control Viewer.
  • Experience with documentation and ticket management systems.

Key Qualifications:

  • Associate's Degree with 5+ years of professional technology support experience
  • Must be eligible for CJIS certification
  • More importantly: Demonstrated ability to:
  • Solve complex technical problems without relying on pre-written solutions.
  • Effectively communicate technical concepts to non-technical users.
  • Self-manage and prioritize multiple concurrent issues.
  • Learn and adapt to new technologies quickly.

Assessment Process:
Candidates should be prepared to:

  • Participate in technical scenario discussions where they explain their troubleshooting methodology.
  • Demonstrate problem-solving abilities through real-world technical challenges.
  • Share examples of complex issues they've resolved through independent analysis.
  • Please note: This role requires independent technical thinking and creative problem-solving. If you rely heavily on predefined solutions or step-by-step guides, this position may not be suitable.

Job Tags

Hourly pay,

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