Technical Project Manager (Call Center, IVR) Job at ACL Digital, Los Angeles, CA

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  • ACL Digital
  • Los Angeles, CA

Job Description

Experience:

5+ years' experience in a project management environment, including project management experience on IT/technical projects. Experience on infrastructure/cloud migration projects a plus.

Technical Project Manager with call center technology/tool experience – Workforce Management, Call Recording, Soft Phone, IVR, Reporting and Analytics, etc. Experience with moving to a CCaaS (Contact Center as a Solution) preferred.

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