Job Description

Rate: $25.00/hr w2 (Contract-to-Hire)

Company Summary:

Our client is an award-winning Managed Services Provider (MSP) that has been recognized as a Best Company to Work For. With over 25 years of experience, they specialize in providing high-end IT solutions to small and mid-market businesses. Their culture is built on client success, innovation, and professional growth, making it an excellent place for IT professionals looking to expand their skills in a fast-paced, customer-focused environment.

Job Summary:

Join a rapidly growing MSP team as a Managed Services Engineer, where you'll be handling IT support tickets, troubleshooting network and system issues, and providing top-tier customer service. This role is ideal for someone who thrives in a fast-paced, multi-ticket environment and enjoys working across the entire IT stack. If you have a background in helpdesk support, network troubleshooting, or IT service management, this is a great opportunity to grow within an expanding organization.

Here’s what you’ll be doing:

• Managing 12-15 IT support tickets daily, providing timely troubleshooting for network, hardware, and system issues.
• Handling customer-facing support via inbound calls and service requests, ensuring a high level of client satisfaction.
• Supporting Windows Server (2012+), Microsoft 365, Exchange Online, and Active Directory environments.
• Troubleshooting firewalls and remote access VPNs (Cisco AnyConnect, SonicWall, Fortinet, etc.).
• Using ticketing and monitoring tools (ConnectWise, Kaseya, LogicMonitor) to track and resolve technical issues.
• Collaborating with internal teams to escalate complex issues and ensure timely resolutions.
• Documenting solutions and maintaining accurate service reports.
• Participating in on-call rotations and occasional onsite visits as required.

Here’s what our ideal candidate has:

• 2+ years of experience in an IT support/helpdesk role, preferably in a Managed Services or fast-paced IT environment.
• Experience troubleshooting Windows OS, Microsoft 365, Exchange, and Active Directory.
• Knowledge of firewalls, network security, and VPN troubleshooting.
• Strong customer service skills, with the ability to communicate technical solutions effectively.
• Experience using ticketing systems such as ConnectWise Manage.
• Ability to multitask in a high-volume, fast-paced setting.

Benefits:

• Opportunity to join an award-winning, fast-growing MSP with a strong reputation in the industry.
• Career growth opportunities, with the potential to transition into a full-time role.
• Hybrid work model, with flexibility for remote work if outside the market.
• Work with cutting-edge technologies and gain hands-on experience across networking, cloud, and IT infrastructure.
• Collaborative, team-focused culture with continuous learning opportunities.

About Us:

This job posting is from a family of recruiting agencies: Access Data, Agile Resources, Paladin Consulting, and SNI Technology. These are sister companies under the GEE Group brand. We are dedicated to expediting the interview process for qualified candidates. Our goal is to connect top talent with leading organizations quickly and efficiently. Submit your resume to fast-track your application for this exciting opportunity.

Keywords:

IT Support, Helpdesk, Managed Services, Windows Server, Active Directory, Microsoft 365, Firewall, Cisco, SonicWall, ConnectWise, Kaseya, VPN, Network Troubleshooting, Remote Support, Technical Support

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

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