Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

WUFBaUpGU0FyVEpuWTBCdDAzYzI0YmVhQ0E9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Weekend work, Sunday, Saturday,

Similar Jobs

Domino's Franchise

Noglaes, Arizona, Conductores de Reparto Job at Domino's Franchise

 ...conducir vlida con un historial de manejo seguro; (3) acceso a un vehculo asegurado que se puede utilizar para la entrega. Puede cumplir con estos requisitos? Informacin adicional All your information will be kept confidential according to EEO guidelines.... 

Association of Marian Helpers

Weekend Receptionist Job at Association of Marian Helpers

Weekend ReceptionistShrine of Divine Mercy(Weekends; Must have flexibility to cover time off for weekday receptionist)General Description: The Weekend Receptionist serves as a representative of the Congregation of Marians of the Immaculate Conception by hosting the...

Scripps Clinic Medical Group

Seeking Physicians to join our multi-specialty group! Job at Scripps Clinic Medical Group

 ...Medical Group (SCMG) is a multi-specialty group with just over 1000 physicians and advanced practice clinicians serving San Diego and the...  ...Hospitalist Hematology/Oncology Internal Medicine Neurology Neurohosptalist Orthopedic Surgery: Spine... 

Addison Group

Dispatcher Job at Addison Group

 ...Job Title : Customer Service Representative/Dispatch Location : Englewood, CO Hours : 40 hours In Office, Hybrid, or In-Person : In-Office Industry : HVAC Pay : $35,360 - $52,000 Job Description : The Customer Service Representative/Dispatch... 

Rose Clips LLC dba Great Clips

Assistant Hair Salon Manager Job at Rose Clips LLC dba Great Clips

 ...sounds like you, you may have what it takes to be an Assistant Salon Manager at a Great Clips salon. Great things happen at a Great Clips...  ...Excellent communication and interpersonal skills. Knowledge of hair care products and trends. Ability to work flexible hours....