Job Description

Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.

Full Time

Level: Entry to Mid-Level

Travel: None

Responsibilities

Full Job Title: Titles SpecialistJob Number: R2410-43614 Location: West Valley City, UtahDate Posted: 01/02/2025

As a Title Specialist, you will play an important role on a team whose goal is to ensure the accuracy and safe keeping of all our vehicle titles. You will be responsible for verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers, dealership, and regulatory agencies to resolve title issues. Your attention to detail and ability to isolate potential issues or missing information will be crucial.

Pay:Hourly base

Schedule:Monday through Friday from 8:00AM-5:00PM

Job Duties

• Communicate with dealerships, state motor vehicle divisions, and customers to ensure Foursight /OneMain Auto and its affiliates are correctly listed on titles.
• Create and send out letters to dealerships requesting follow up on non-perfected titles.
• Create and send out paid letters to customers on paid accounts.
• Acquire proper documentation for the release of titles upon payoff of the account.
• Review accounts prior to title release to confirm payoff payment has been received and no outstanding balances remain.
• Accurately file and pull newly funded loan documents and titles
• Record accurate notes in company knowledge base
• Participate in rotational schedule to retrieve mail from the post office, which requires ability to lift 10-15 pounds
• Able to sit and/or stand for long periods of time while performing job duties

Required experience/education:

• Customer Service: 1 year
• High school or equivalent
• Interpersonal skills promoting a team environment.
• Six (6) months office experience or equivalent education and training.
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Exceptional customer service skills.
• Outstanding phone and negotiation skills.

Preferred experience/education:

• One year of office experience or equivalent education and training.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
• Up to 4% matching 401(k)   
• Employee Stock Purchase Plan (10% share discount)   
• Tuition reimbursement   
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 
• Paid sick leave as determined by state or local ordinance, prorated based on start date 
• Paid holidays (7 days per year, based on start date) 
• Paid volunteer time (3 days per year, prorated based on start date) 

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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