Job Description

Universal Music Group 2026 Summer Internship Program: Global Technology Opportunities: - Nashville, 37203, United States of America

Program Eligibility:  

• Currently enrolled at an accredited two or four-year college/university in the United States, purs u ing an undergraduate, graduate and/or law degree   

• Graduating between   Spring 2026 - Fall 2028 

• Have access to housing and transportation within the designated city  (We do not offer housing   or transportation   accommodations) 

• Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.) 

• Commit to 20 - 40 hours   per week  (based on individual business area) 

Note:   There   are   multiple job descriptions listed below. Please read carefully. Applications will be   reviewed   early Spring 2026 .  

 

 

2026 Summer Internship Program Dates: June 8 th , 2026- August 14 th , 2026 

Business Process Change ( Remote):  

How   You’ll   CREATE:  

The Business Process Change (BPC) team serves as a vital liaison between technology development teams and global administrative teams, ensuring seamless alignment across all phases of system development and deployment.   BPC actively   participates   in every stage of development — from planning and design through testing,   rollout   and adoption — to bridge technical solutions with operational needs. The team leads the communication and   change   management strategy, ensuring that all stakeholders are informed, prepared, and supported throughout system transitions.  

• Reviewing incoming tickets & reaching out on lagging testing tickets  

• First   d rafts on   c ommunications  

• Training Center & Training Videos for the Royalty & Finance projects launching in 2026 

• Monitoring Product Adoption Dashboards  

• Product Issue Tracking  

Ideal candidates will have:   

• Experience in writing communications/newsletters and video editing  

• Proficiency   in SQL  

Collaboration  - User Experience ( Onsite: TN ):  

How You'll CREATE:  

UMG Global Tech ’s   Collaboration team provides the management and support of Collaboration and Productivity tool suites across UMG   business .  

• Gather requirements to implement and   maintain   collaboration and productivity tools  

• Support day-to-day collaboration and productivity tools to ensure   superior   and reliable user experience  

• Maintain tech standards and training materials  

• Configure and report   in   collaboration platforms (M365, Google Workspace, Slack, Box.com, etc.) to ensure secure, scalable, and efficient operations  

• Enforce organizational standards for collaboration platforms, including workspace roles, provisioning protocols, and compliance requirements  

• Collaborate with security and privacy teams for third-party app reviews and risk assessments  

• Track assigned department ticket queues, ensuring prompt resolution  

• Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction  

• Monitor system health,   perform   upgrades, and troubleshoot platform issues  

• Evaluate new tools and features for deployment  

• Track usage metrics,   identify   optimization opportunities, and develop business cases for tool adoption or retirement  

• Maintain detailed documentation of configurations, operations, and troubleshooting procedures  

• Assist   with process optimization through automation  

Ideal candidates will have :  

• Working knowledge of AI to solve problems.  

• Translation of problem to actionable tasks to solv

Data Engineering  (Remote):  

How You'll CREATE:  

The Global Data Engineering team is the cross-functional, Global Technology group responsible for building, running and governing UMG’s global data platform and pipelines ensuring reliable, governed, and production-grade data for product and business teams.  

• GenAI Model Experimentation & Fine-tuning : Assist in experimenting   with and   fine-tuning pre-trained Generative AI models (e.g., LLMs, diffusion models) for specific tasks and datasets.  

• Data Curation for ML/GenAI : Contribute to the collection, preprocessing, and annotation of diverse datasets essential for training and evaluating Machine Learning and Generative AI models.  

• Prompt Engineering & Evaluation : Develop and test effective prompt strategies for Generative AI models and analyze model outputs using relevant metrics to assess performance and   identify   biases.  

• Data Pipeline Development & Maintenance : Support the design, implementation, and maintenance of robust data pipelines to ensure efficient data ingestion, transformation, and storage for analytical and ML/GenAI purposes.  

Ideal candidates will have :   

• Proficiency   in Python: Strong programming skills in Python, including relevant libraries for data manipulation (e.g., Pandas) and scientific computing (e.g., NumPy).  

• Familiarity with ML/GenAI Frameworks: Working knowledge of at least one major machine learning framework (e.g., TensorFlow,   PyTorch, scikit-learn) and/or GenAI libraries.  

• SQL Proficiency: Ability to write and   optimize   SQL queries for data extraction, transformation, and analysis from relational databases or data warehouses.  

• Understanding of   Cloud Platforms: Basic understanding of cloud computing concepts and experience with relevant services on platforms like GCP, AWS, or Azure (e.g.,   BigQuery , S3, EC2, Vertex AI).  

DevOps  (Onsite: CA ):  

How You'll CREATE :  

We   will host  3 interns to work with the Cloud Infrastructure, CICD/DevOps Landscape, and FinOps/Optimization landscapes in AWS, GCP, and Azure.   They will w ork   hand - in - hand   with the three leaders of DevOps   in Woodland Hill   and b e an extension of them as they work in Cloud Infrastructure, DevOps, FinOps, Optimization, and innovation in the cloud.  

I deal candidates will have:  

• Honest, intelligent, intellectually curious, hardworking, attention to detail, humble, and ready to learn  

• AWS hands on experience  

• CICD Experience with GitHub and an understanding of Kubernetes  

• Strong spreadsheet and math skills  

• A clear desire to understand and grasp how things are done in the cloud  

• Technical aptitude for working with infrastructure and processes  

 

Global Security Office  ( Remote ):  

How You'll CREATE :  

The Global Security Office (GSO)  is responsible for   c yber and   p hysical security to protect UMG's computer systems, networks and sensitive information from unauthorized access or malicious attacks, physical   assets   and employee safety. GSO uses a set of technologies,   processes   and procedures designed to prevent,   detect   and respond to cyber threats   such as hacking, malware,   phishing   and ransomware attacks. The GSO provides digital and physical support to various projects and activities throughout UMG by aligning with business requirements regarding security and focusing on delivering strategic value.  

• Research and document incident response processes and procedures  

• Support Crisis Management and Business Continuity initiatives  

• Collaborate on Security Governance, threat management, physical security fraud   investigation   and similar projects.  

Ideal candidates will have:  

• Knowledge of information technology and/or cyber security training  

Global Security:   Physical Security  (Remote ):  

How You'll CREATE :  

This department oversees all physical security for   UMG,   including   all labels globally .   This includes facility security standards, employee protection, travel security, investigations, management of people of interest (POIs) as well as running a 24/7 global security operations center . This   information is used to dictate the security level needed to keep our executives,   employees   and facilities safe .  

• C ase management  

• Online   scam   investigations   and   people of interest investigations  

• An overall understanding of the Global Security Operations Center (GSOC) and   logistics   around protective operations  

Ideal candidates will have:  

• Comfortable working with power point  

• Willingness to   think outside the box  

GR4O  (Remote):  

How You'll CREATE:  

Release Planning is part of the GR4O Program within Global Technology. Among many products, Alpha is key to our release planning strategy which is one of the GR4O strategic priorities: “Unified Physical, Merch   and Digital Planning .” 

• Designing, implementing, and deploying new features or services for our internal platform (e.g., backend services, frontend components, or infrastructure-as-code improvements) 

• Owning end to end tasks: writing code, tests, documentation, CI/CD pipelines, and monitoring/alerting  

• Investigating and fixing incidents or performance bottlenecks  

• Improving developer experience (tooling, internal libraries, automation) 

Ideal candidates will   have :  

• Solid programming fundamentals and hands on experience with at least one modern language/stack relevant to our team (e.g., Python, TypeScript/JavaScript, Java) 

• Practical experience with version control (Git) and modern development workflows (branching, pull requests, code reviews) 

• Familiarity with building and consuming RESTful APIs or   GraphQL   services  

• Strong problem-solving skills and the ability to independently research, debug, and resolve technical issues  

Infrastructure/Access Management  (Onsite: TN ):  

How You'll CREATE :  

The Identity Security organization safeguards how users and systems securely access the company’s digital ecosystem. Our mission is to enable trusted, seamless access while protecting data, privacy, and business operations across a global, hybrid environment.  

Within this group, the Access Management / Single Sign-On (SSO) team designs, engineers, and   maintains   the authentication and authorization services that form the backbone of the company’s Zero Trust architecture. We deliver modern identity capabilities that balance security, usability, and performance across cloud, mobile, and on-prem platforms.  

Our team   is responsible for :  

• Access Enablement: Implementing and managing SSO integrations across hundreds of enterprise and SaaS applications using standards such as SAML, OIDC, and OAuth 2.0.  

• Authentication Services:   Operating   multi-factor authentication (MFA) and risk-based access controls aligned to company policy and NIST guidance.  

• Privileged and Federated Access: Enabling secure access for administrators, service accounts, and third parties through federation, just-in-time access, and adaptive controls.  

• Platform Engineering: Designing scalable, high-availability identity platforms (e.g., Azure AD, Okta, Ping) that underpin the company’s enterprise authentication ecosystem.  

Interns joining this team will gain real-world experience in modern identity architecture, Zero Trust principles, and secure access design, while collaborating with engineers and architects on initiatives that directly   impact   how employees, partners, and systems securely connect to the company’s environment.  

IAM interns will support initiatives across Enterprise Access Management and Single Sign-On (SSO), gaining hands-on exposure to how authentication, authorization, and identity lifecycle management   operate   at   enterprise   scale.  

• Technical Learning & Shadowing - Observe IAM engineers and analysts during application onboarding, troubleshooting, and incident response to understand real-world identity operations.  

• Collaboration & Communication -  Participate   in team meetings, sprint reviews, and onboarding sessions with Security, HR, and product teams; engage with vendors and internal stakeholders.  

• Documentation & Process Support - Create and update materials in Confluence and SharePoint, organize workflows, templates, and run books, and contribute to process improvements.  

• Project Support - Assist with onboarding and testing of SSO and MFA integrations,   validate   SSO user experiences (e.g., login and password reset flows).  

This internship provides practical experience in modern identity architecture, Zero Trust concepts, and enterprise-scale security operations—ideal for students pursuing careers in cybersecurity, systems engineering, or IT strategy.  
 

Ideal candidates will   have :  

• Analytical and Data Management Skills - Comfortable working with structured data (e.g., Excel, CSV, or basic SQL) to   identify   patterns, inconsistencies, or improvement opportunities in identity and access data.  

• Technical Curiosity and Problem-Solving Mindset - Eager to learn how enterprise systems connect and how automation can improve security and efficiency; able to troubleshoot and research independently.  

• Strong Written Communication - Capable of drafting clear process documentation, entitlement descriptions, and user-facing content with attention to clarity and tone.  

• Collaboration in a Distributed Environment - Confident working across time zones and teams (TechOps, Help Desk, IAM, and Communications) using digital collaboration tools like Zoom, Confluence, or Jira.  

Infrastructure/Customer & Partner IAM  (Onsite: TN):  

How You'll CREATE :  

The Customer & Partner Identity and Access Management (CIAM) team designs and   operates   the authentication and security platforms that protect our external users - including customers, consumers, and business partners. Our mission is to deliver secure, seamless, and trusted digital experiences that safeguard data while enabling engagement and growth.  

This team engineers and governs the technologies that handle registration, login, MFA, consent, and account recovery for millions of users globally. We focus on modern identity standards and patterns - OIDC, OAuth 2.0, FIDO2, and SAML - implemented through scalable, cloud-native platforms.  

Interns on the Customer & Partner Identity (CIAM/PIAM) team will help shape and secure the digital experiences that connect our customers, consumers, and partners to our products and services. This role combines security, technology, and user experience - providing exposure to how modern identity platforms enable   trust on a   global scale.  

• User Journey Testing & Analysis - Evaluate registration, login, MFA, and recovery experiences to   identify   friction points and recommend improvements. Support usability testing and quality checks for new or updated identity flows.  

• Integrated Solution Evaluation - Assist with testing and documenting new integrations, such as device and identity fraud signal technologies, identity verification services, and adaptive authentication solutions.  

• Documentation & Insights - Capture test results, create user flow diagrams, and   maintain   clear documentation of findings and recommendations.  

• Collaboration & Research - Work with engineers, product managers, and security architects to explore innovative approaches to digital identity and customer trust, including emerging technologies and standards (OIDC, OAuth2, FIDO2).  

• Operational & Support Tasks - Help review configuration data, track onboarding progress for new applications, and contribute to improving internal knowledge bases and processes.  

This internship offers hands-on experience in customer identity security, user experience design, and risk signal integration, ideal for students interested in cybersecurity, product development, or digital trust engineering.  

Ideal candidates will have :   

• Analytical and Data Management Skills - Comfortable working with structured data (e.g., Excel, CSV, or basic SQL) to   identify   patterns, inconsistencies, or improvement opportunities in identity and access data.  

• Technical Curiosity and Problem-Solving Mindset - Eager to learn how enterprise systems connect and how automation can improve security and efficiency; able to troubleshoot and research independently.  

• Strong Written Communication - Capable of drafting clear process documentation, use case and user flows, and user-facing content with attention to clarity and tone.  

• Collaboration in a Distributed Environment – Confident working across time zones and teams (TechOps, Help Desk, IAM, and Communications) using digital collaboration tools like Zoom, Confluence, or Jira.  

Infrastructure/Identity Governance  (Onsite: TN):  

How You'll CREATE :  

The Identity Security organization safeguards how our employees, contractors, and partners access the company’s systems and data. We design and   operate   the identity foundations that enable secure, seamless, and compliant access across our global environment.  

Within this group, the Identity Governance & Administration (IGA) team focuses on   the lifecycle   management and governance of digital identities. We build and   maintain   the systems and controls that ensure the right people have the right access at the right time - and that such access is continuously verified and compliant with regulatory and internal standards.  

Our work blends technology engineering, security governance, and business enablement. We   operate   at the intersection of security, compliance, and productivity, ensuring access aligns with Zero Trust principles, segregation-of-duties ( SoD ) policies, and data protection regulations.  

Areas of focus:  

• Identity lifecycle automation: Joiner, mover, leaver workflows integrated with HR and directory systems.  

• Access governance: Certification campaigns, role-based and attribute-based access models,   SoD   policy design.  

• Platform engineering: Configuration and integration of IGA platforms (e.g., Saviynt, SailPoint) with directories, SaaS, and on-prem systems.  

• Control monitoring: Implementation of continuous access reviews, privileged account oversight, and regulatory evidence collection.  

For interns, this team offers exposure to real-world enterprise identity operations, security control frameworks (NIST CSF, ISO 27001, SOX), and practical automation — all while contributing to a core cybersecurity capability that touches every user in the company.  

As part of the Identity Governance & Administration (IGA) team within Identity Security, the intern will gain hands-on experience improving enterprise identity processes, data quality, and operational efficiency in a global environment. Key areas of contribution include:  

• Process Enhancement :   Partner with the Help Desk and TechOps teams to   identify   and document opportunities to streamline IGA-related workflows. Recommend and implement process improvements that enhance the end-user and support experience while driving operational efficiency.  

• Data Quality & User Experience Improvements:   Enhance the accuracy and usability of application and entitlement data within the IGA platform (covering ~500 applications). Develop clearer, user-friendly entitlement descriptions -  leveraging   AI tools to   assist   in writing and validation — to improve access request and certification experiences.  

• Operationalization of Identity Functions:   Work alongside the IGA L3 (tower lead) and TechOps IAM teams to   identify   recurring or manual tasks suitable for operational transition to Level 2 support. Contribute to documentation, process design, and service readiness activities that strengthen long-term scalability.  

• Global Template Translation & Localization:   Support the rollout of multilingual communications for IGA notifications (e.g., certification reminders, onboarding emails) in alignment with the company’s global hub strategy. Collaborate with Tech Communications and regional teams to translate and   validate   templates using AI-assisted translation tools.  

Ideal candidates will   have :   

• Analytical and Data Management Skills - Comfortable working with structured data (e.g., Excel, CSV, or basic SQL) to   identify   patterns, inconsistencies, or improvement opportunities in identity and access data.  

• Technical Curiosity and Problem-Solving Mindset - Eager to learn how enterprise systems connect and how automation can improve security and efficiency; able to troubleshoot and research independently.  

• Strong Written Communication - Capable of drafting clear process documentation, entitlement descriptions, and user-facing content with attention to clarity and tone.  

• Collaboration in a Distributed Environment - Confident working across time zones and teams (TechOps, Help Desk, IAM, and Communications) using digital collaboration tools like Teams, Confluence, or Jira.  

IT Business Development/Technology User Enablement  (Remote):  

How You'll CREATE :  

Technology Change Enablement oversees the successful implementation and adoption of various technological and Artificial Intelligence (AI) productivity tools and solutions across our organization. This function is critical in bridging the gap between technological innovation and user readiness, ensuring that our employees effectively embrace and   utilize   new technology   tools and AI capabilities to enhance productivity and drive efficiency throughout Universal Music Group.  

• Change Strategy & Planning: Support in the development and execution of comprehensive change enablement plans tailored for AI tool implementations, including stakeholder analysis, impact assessments, communication strategies, training programs, and resistance management.  

• Stakeholder Engagement: Collaborate closely with AI product managers, technical teams, business unit leads, and end-users to understand their needs, concerns, and potential barriers to AI adoption. Act as a liaison between technical and non-technical teams.  

• Communication & Awareness: Support the design and delivery of engaging communication campaigns to build awareness, understanding, and enthusiasm for new AI tools. This includes creating compelling messages, presentations, internal articles,   FAQs   and more .  

• Training & Enablement: Develop and deliver effective training programs (e.g., workshops, webinars, self-service guides, video tutorials) that empower users to   confidently and competently utilize AI tools . Tailor training content to different user personas and skill levels.  

• User Support & Feedback:   Establish   mechanisms for ongoing user support, feedback collection, and continuous improvement related to AI tool adoption. Monitor user sentiment and   identify   areas for further enablement or refinement of AI solutions.  

• Resistance Management: Proactively   identify   and address potential resistance to change, developing strategies to mitigate concerns and   encourage   a positive mindset towards AI adoption.  

• Best Practices & Evangelism: Champion the benefits and potential of AI within the organization.  

• Documentation: Create and   maintain   comprehensive documentation, user guides, and knowledge base articles for all implemented AI tools.  

Ideal candidates will have :  

• Exceptional communication (written and verbal), presentation, and interpersonal skills.  

• Ability to translate complex technical concepts into clear, concise, and understandable language for non-technical audiences.  

• Proven ability to influence, persuade, and build consensus across all levels of an organization.  

• Experience in developing and delivering effective training programs and materials.  

Technical Operations Center  (Onsite: TN ):  

How You'll CREATE :  

Our Technical Operations Center (TechOps) is a centralized command center responsible for monitoring, managing, and   maintaining   the stability, performance, and security of our organization's critical IT infrastructure.  

Servers:   Monitoring   the health, capacity, and performance of physical and virtual servers. This includes ensuring adequate storage, memory, and processing power, and performing routine maintenance, patching, and backups  

Networks: Overseeing network connectivity, bandwidth   utilization , latency, and security. The team manages routers, switches, firewalls, and VPNs, ensuring reliable data transfer and connectivity across the organization and to the internet.  

Identity Access Management (IAM): Managing user identities, authentication, and authorization   to   systems and data. This involves provisioning and deprovisioning accounts, managing permissions, enforcing multi-factor authentication (MFA), and monitoring access logs for unusual   activity .  

Incident Response: Detecting, prioritizing, and resolving infrastructure outages or performance degradation. Our staff are often the first responders, following established protocols to minimize downtime and business impact.  

Proactive Maintenance and Optimization: Implementing preventative measures, conducting capacity planning, and automating routine tasks to improve efficiency and prevent future issues.  

Coordination and Communication: Acting as   a central point   of contact for escalating complex problems to specialized engineering teams (e.g., network engineering, security, server engineering) and communicating status updates to management and affected business units.  

An intern on our TechOps team can expect a variety of tasks and projects designed to provide hands-on experience with real-world infrastructure management. These assignments bridge theoretical knowledge with practical application in areas like servers, networks, and identity management.  

• First-level Support: Responding to and resolving basic hardware and software issues reported via internal ticketing systems, escalating complex issues to senior engineers when necessary.  

• System Maintenance:   Assisting   with routine server maintenance, including monitoring system performance and capacity, ensuring backups are completed successfully, and performing basic patching and updates.  

• User and Access Management: Creating,   modifying , and deprovisioning user accounts in systems like Active Directory and Office 365, managing permissions, and   assisting   with access reviews.  

• Hardware Management:   Assisting   with the setup, deployment, and configuration of servers and   maintaining   an accurate   inventory.  

• Documentation: Creating and updating clear, comprehensive technical documentation, user guides, and Standard Operating Procedures (SOPs) for existing and new processes.  

• Network Troubleshooting: Learning to diagnose basic network connectivity problems (LAN/WAN, wireless, VPN) using   appropriate software   and tools under guidance.  

• In essence, our   TechOps team is the "mission control" for IT at UMG, ensuring that the technology backbone of the organization runs smoothly and securely 24/7.  

Ideal candidates will have:  

• Adaptability and Resilience  

• Curiosity and Inquisitiveness  

• Customer Service Orientation

Technology - Office of the CIO  (Remote):  

How You'll CREATE :  

The Global Technology Operations Intern will support the planning, coordination, and execution of technology-related activities across multiple mergers and acquisitions within Universal Music Group’s Global Technology organization.

This role is ideal for a student interested in technology, project management, process design, or business operations who wants hands-on exposure to large-scale   integration   work in a fast-paced, global environment .   The intern will   assist   with several key workstreams that sit at the intersection of technology, business operations, and cross-functional coordination.   The role combines structured project support, data analysis, documentation, and the development of scalable processes and tools used across active and upcoming integrations.  

• Support core operational, technology, and coordination activities by helping   maintain   project trackers, update timelines, prepare meeting materials, and document action items across multiple workstreams.  

• Assist   with data and reporting by compiling   non-sensitive   information, updating visuals for leadership decks, tracking progress against key milestones, and creating simple dashboards that improve visibility and organization.  

• Help   build and   maintain   a centralized SharePoint portal that houses templates, guides, processes, and reference materials in a clear, user-friendly format.  

• Su pport C hief of Staff operations by coordinating agendas, capturing discussions, organizing documentation, and helping streamline communication and team processes.  

 

Ideal candidates will have:  

• Strong   proficiency   in Microsoft Excel and PowerPoint, including organizing data, building visuals, and structuring clean presentations.  

• Exceptional written communication skills with the ability to summarize discussions, create clear documentation, and prepare concise updates for leadership.  

• Strong organizational and project coordination abilities, including managing multiple tasks, tracking action items, and   maintaining   structured documentation.  

Tech Support  (Onsite:   CA, NY,   TN ):  

How You'll CREATE :  

On this team, our intern will support employees by p roviding professional and   timely   support for a wide range of   t echnology,   software   and conference systems globally.  

• Provide support by troubleshooting and resolving hardware for software issues  

• Inventory of IT equipment and assistance with  eWaste reporting.  

• Tech Support either in person or over the various communication channels UMGTech uses to  assist its clients  

• Building Mac/PC's for use along with repairing broken/infected/mis aligned machines  

• Android/iOS mobility support  

 

Ideal candidates will have:  

• Technical problem solving and troubleshooting skills across   a   wide range of   technology  

• Knowledge of Windows 10 and Microsoft Office Suite of products  

• Understand standard AV technology and tools   

• Familiarity with installing and supporting various third-party software   

• Work continuously on a task until completion (or escalating to another group where appropriate) 

• Manage multiple cases with changing priorities  

• Basic PC/Mac troubleshooting skills, Microsoft office suite,   Chatgpt, Zoom AI, Adobe creative suite, no programming   assistance   needed.  

TechOps, Vulnerability Management  (Onsite: TN):  

How You'll CREATE :  

The TechOps Vulnerability Management team   is responsible for   protecting Universal Music Group’s global infrastructure and digital assets. The team focuses on   identifying , managing, and mitigating security vulnerabilities across our IT environment, ensuring systems and data   remain   secure and compliant. We collaborate with global IT, business, and cloud operations teams to strengthen the company’s security posture through proactive monitoring, analysis, and remediation efforts.  

 

The Vulnerability Management Intern will   assist   the team with projects that strengthen UMG’s security posture, including:  

 

• Supporting vulnerability assessment activities using enterprise tools such as Tenable  

• Assisting   in the review and prioritization of   identified   vulnerabilities based on risk and system criticality  

• Helping document remediation steps and tracking progress across teams  

• Learning and   assisting   with automation of basic reporting and workflows related to vulnerability tracking  

• Contributing to knowledge base and process documentation updates  

• Participating in team meetings and cross-functional discussions to understand how vulnerabilities impact operations and business goals  

 

Ideal candidates will have:  

• Foundational understanding of cybersecurity principles, such as vulnerabilities, patching, and threat mitigation  

• Basic familiarity with operating systems (Windows, macOS, Linux) and cloud platforms (AWS, Azure preferred) 

• Strong analytical and problem-solving skills  

• Excellent written and verbal communication skills, especially when summarizing technical issues for non-technical audiences  

User Enablement  (Remote):  

How You'll CREATE :  

The user enablement team works with Global Tech in all initiatives to ensure the UMG community has the knowledge and training to successfully   utilize   the tech tools used across the company.   More s pecifically, we develop communications and training plans for new and updated tech initiatives, create tech alerts for updates and   outages   and communicate tech related information to the global audience.  

• Writing and   copy-editing   articles for Tech News  

• Contributing to the communications plans that are being developed for projects that will be assigned to the overall team, and ideally, video and/or graphic requests that come in  

• Assist   in developing training plans for new and updated tech items coming out during the summer, which will include infographics, step-by-step   guides   and video tutorials.  

 

Ideal candidates will have:  

• Ability to be a self-starter and work in a remote environment  

• Some video editing background  

• Some writing background  

• Willingness to be open, ask   questions   and jump in with ideas during meetings! 

User Experience  (UX) ( Remote ):  

How You'll CREATE :  

T he   User Experience (UX) team focuses on supporting dev teams that are creating products to improve label efficiency (reduced rework,   eliminate   duplicative data entry tasks, and improve flow of data from label/artists teams to   ecomm   and other downstream functions). We provide the following services to support Tech & Label teams: UX Research, Design, and Label Change Adoption.  

• Support research planning and strategic goals.  

• Conduct research with end-users and stakeholders.  

• Create research reports to summarize findings.  

• Create prototypes and/or wireframes to be used in usability testing sessions.  

• Conduct Design Evaluations, Heuristic Evaluations, and Productivity Improvement Evaluations.  

• Create product comparisons and use user research insights to support comparative analyses of product features.  

• Support Label Change Adoption efforts via building relationships with label users,   identifying   and supporting Change Champions, and leading collaborative working sessions.  

Ideal candidates will have:  

• Studying one of the following career fields: Psychology, Anthropology, Human-Computer Interactions (HCI), or Information Technology.  

• Graduate students preferred, but a combination of   undergrad   studies + project experiences is also sufficient.  

• Ability to balance multiple projects and prioritize work based on high-level goals  

 

 

Bring Your VIBE  (ALL ROLES) :  

• Strong attention to detail  

• Strong organizational skills and efficiency  

• Ability to multitask and meet tight deadlines in fast- paced, high-pressure environments  

• High level   of integrity  

• Discretion in handling confidential information  

• Professionalism in dealing with senior professionals inside and outside the company  

• A “can-do” attitude  

• Knowledge of Microsoft Office (Word, Excel, PowerPoint)   

• Self-starter  

• Excellent communication skills 

• Eager to learn  

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