Job Description
LHH is seeking an Assistant Property Manager for an incredible company in Midtown, Atlanta, GA. This employee will support the Property Manager in overseeing daily property operations, ensuring customer satisfaction, managing vendor relationships, assisting in financial and accounting tasks, and maintaining building care standards. This role plays a key part in fostering positive relationships with tenants, resolving operational challenges, and contributing to the overall success of the property management team.
Position Responsibilities:
Customer Connection
- Customer Relations: Respond to customer needs for commercial office buildings and work with maintenance staff to resolve issues. Ensure high customer retention and satisfaction. Inform and engage the manager of recurring tenant concerns.
- Community Engagement: Support and participate in community-building events, including the Together We Connect initiative and the Community Creator Squad, as needed.
- Move-In / Move-Out Coordination: Facilitate tenant move-ins and move-outs, conducting walk-throughs with customers and project management teams, ensuring smooth transitions.
Operational Accuracy
- Vendor Management: Monitor vendor service contracts, agreements, and bids for expiring contracts. Assist in Letter Service Agreements and track Certificates of Insurance (COI) via Certrax.
- Parking Management: Oversee parking billing, parking count, and month-to-month agreements to ensure smooth operations.
- Work Order Monitoring: Collaborate with engineering teams to monitor and close out office property work orders in a timely manner.
Accounting Support
- Accounts Receivable: Assist with the collection of rent, manage tenant communication, and address collection issues as needed. Help manage associated forms, notices, and legal documentation in compliance with leases.
- Invoice Approvals: Approve invoices and purchase orders (POs) through the Nexus accounts payable system.
- Billing Verification: Oversee the Angus billback and billing verification process and monitor Enertiv billings and communication.
- Operating Expense Recovery: Support the manager in the recovery process (pre-bills, true-ups, and operating expenses). Coordinate tenant correspondence and billings as needed.
- Budgeting & Reporting: Assist with the preparation of annual budgets, capital reports, reforecasts, variance reports, and accounts receivable reports. Help with planning and budgeting for operating and capital expenditures.
Building Care
- Pre-Construction and Punch Walks: Attend pre-construction meetings and punch walks as requested by the manager. Ensure completion of all AOP documents from Lease Administrator to tenant sign-off.
- Property Inspections: Perform regular property inspections and recommend maintenance or reconditioning as necessary. Assist in bidding or contracting for vendor services and supervise as required.
General Responsibilities
- Team Training: Assist the manager in training other team members and contracted personnel.
- Professional Development: Participate in civic or business organizations, attending industry events such as BOMA or IREM programs and activities.
Essential Functions:
- Apply education, experience, and judgment to consistently deliver high performance in job responsibilities.
- Manage multiple priorities effectively under changing circumstances and tight deadlines.
- Communicate and collaborate effectively with individuals and groups, both in-person and via phone/electronic media.
- Adapt to change, innovating solutions and complying with company policies, laws, and ethical standards.
- Maintain consistent attendance and punctuality in the office.
Role-Based Competencies:
- Drives Results: Demonstrates a sense of urgency, energy, and enthusiasm to overcome challenges and achieve results.
- Customer Focus: Builds strong customer relationships and develops tailored, customer-centric solutions.
- Cultivates Innovation: Continuously finds new and better ways to help the organization succeed.
- Situational Adaptability: Adapts effectively to changing circumstances and different situations.
- Courage: Addresses difficult issues with confidence and holds others accountable to meet commitments.
- Instills Trust: Builds confidence through honesty, integrity, and authenticity.
Qualifications/Requirements:
- Education: Bachelor’s Degree preferred; High school diploma or GED required.
- Experience: MUST HAVE 2–4 years of commercial office property management experience.
- Skills: Basic knowledge of accounting, budgeting, and finance. Proficient in Microsoft Office, including Outlook. Excellent customer service skills.
- Certifications: Coursework towards RPA and/or CPM designation is desired.
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