Job Description

Description for the Project Manager, Corporate Operations role:

The Project Manager will be a key member of the COO Office, responsible for providing comprehensive support to the Head of the COO Office and the Business Continuity Manager. This role will focus on tracking and reporting on the team’s Objectives and Key Results (OKRs) as well as assisting in the management and execution of business continuity program strategies. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to work collaboratively across various functions. This is a hybrid role reporting into our Jersey City, NJ office.

Responsibilities include, but are not limited to:

Collaborate with Business Continuity Program (BCP) Manager to establish administrative support model for Business Continuity Program

Monitor and facilitate updates to BCP, working with the Business Coordinators who are aligned with each line of business, to reflect changes in the business environment

Document and report on business continuity exercises and incidents

Provide administration and maintenance of the firm's emergency call notification tool

Conduct quarterly firm-wide automated call notification testing and maintenance of the emergency communication platform

Provide administrative support associated with training & awareness sessions for staff on business continuity

Objective and Key Result Management and Tracking

Support the Head of the COO Office in setting, tracking, and managing the team’s Objectives and Key Results (OKRs)

Collaborate with cross-functional teams to collect relevant data and performance metrics to track progress toward OKRs

Prepare regular reports, dashboards, and presentations on OKR progress and outcomes

Assist in the evaluation of OKRs at the end of each cycle to identify improvements for future iterations

Assist with other strategic initiatives as required by the COO office, including ad-hoc research and analysis for key decision-making and improving operational excellence

Perform other tasks and duties as required and assigned

Experience and Skills

Bachelor’s degree from an accredited university

Minimum 3+ years of project management experience preferably in the financial services industry

Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights

Excellent organizational skills and the ability to handle multiple tasks simultaneously

Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and other business intelligence tools (e.g., Power BI, Tableau)

Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levels

Ability to work independently and as part of a team in a fast-paced environment

Strong collaboration and team building skills

A proactive and results-driven mindset with a focus on continuous improvement

Ability to work under pressure and handle sensitive and confidential information

Strong attention to detail and the ability to maintain high standards of accuracy

Technology related experience is preferred and experience with business continuity, risk assessment, crisis management, OKR management, and key performance indicator metrics is beneficial

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